Breanna Procks
Marietta,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
08.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Crew Team Lead
CHECKERS DRIVE-IN RESTAURANTS INC.
10.2020 - 08.2021
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored and trained newly hired employees by relaying information on company procedures, equipment, safety and development skills.
- Took on additional job duties during unexpected backlog, resulting in exceeding daily target goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Crew Member
CHECKERS DRIVE-IN RESTAURANTS INC.
03.2017 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately processed/collected customer payments while operating cash register and placong orders,
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
High School Diploma -
North Paulding High School
Dallas, GA05.2012
Skills
- Quality Standards
- Customer Service
- Time Management
- Health and Safety Regulations
- Directing Team Members
- Staff Management
- Interpersonal Skills
- Training and Development
Timeline
Assistant Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
08.2021 - Current
Crew Team Lead
CHECKERS DRIVE-IN RESTAURANTS INC.
10.2020 - 08.2021
Crew Member
CHECKERS DRIVE-IN RESTAURANTS INC.
03.2017 - 10.2020
High School Diploma -
North Paulding High School
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