Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Breanna Pusinsky

Marietta

Summary

A motivated individual excelling in organization and communication. Skilled in cash handling and POS systems, I enhanced patient check-in efficiency and improved service quality, demonstrating strong multitasking abilities in high-pressure environments. Committed to delivering exceptional customer experiences.

Overview

10
10
years of professional experience

Work History

Receptionist

Dogwood Veterinary Emergency And Specialty Center
Marietta, GA
01.2024 - Current
  • Managed front desk operations, ensuring efficient patient check-ins and appointment scheduling.
  • Coordinated communication between clients and veterinary staff, enhancing service quality and response times.
  • Maintained accurate medical records and patient files using electronic health record systems.
  • Assisted in triaging emergency cases, prioritizing urgent needs effectively under pressure.

Customer Engagement Leader

Petsmart
Baltimore, MD
08.2018 - 01.2024
  • Developed and implemented customer engagement strategies to enhance brand loyalty.
  • Led cross-functional teams to improve customer service initiatives and drive operational efficiency.
  • Analyzed customer feedback data to identify trends and optimize service delivery processes.
  • Trained and mentored staff on best practices for customer interactions and relationship management.

Cashier

Dunkin' Donuts
Baltimore, MD
08.2016 - 08.2021
  • Processed high-volume transactions with speed and accuracy during peak hours while maintaining strong customer service standards.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Associate of Science - Licensed Veterinary Technician

Penn Foster Career School
Scranton, PA
05-2027

Bachelor of Science - Psychology

Frostburg State University
Frostburg, MD
12-2021

Skills

  • Organization skills
  • Time management
  • Multitasking
  • Cash handling & POS system
  • Strong communication skills
  • Order accuracy

Timeline

Receptionist

Dogwood Veterinary Emergency And Specialty Center
01.2024 - Current

Customer Engagement Leader

Petsmart
08.2018 - 01.2024

Cashier

Dunkin' Donuts
08.2016 - 08.2021

Associate of Science - Licensed Veterinary Technician

Penn Foster Career School

Bachelor of Science - Psychology

Frostburg State University
Breanna Pusinsky