BreAnna Quarles
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
HR Specialist
Ascension
03.2024 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Temporary Open Enrollment Benefits Specialist
Acension Health System
08.2023 - 03.2024
- Problem solved and complete a variety of associates life cycle data management transactions.
- Assist associated with their open enrollment either by guiding them through it or communicating with benefits team about errors.
- Carried out administrative tasks by communicating with associates and making cases
- Maintained confidentiality of associates finances and records.
Tax Preparer
HR Block
01.2011 - 04.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
Shift Lead
Speedway
07.2019 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
- Stored food in designated containers and storage areas to prevent spoilage.
Education
High School Diploma -
Pike High School
Indianapolis, IN06.2011
Skills
- New Business Development
- Tax Audit Procedures
- Time Management
- Due Diligence
- Complex Problem-Solving
- Critical Thinking
- Active Listening
- Reading Comprehension
- Trained in Tax Software
- Microsoft Outlook
- Fast Food Customer Service
Contact
Indianapolis, IN 46268
Education
Indianapolis, IN
Timeline
HR Specialist
Ascension
03.2024 - Current
Temporary Open Enrollment Benefits Specialist
Acension Health System
08.2023 - 03.2024
Shift Lead
Speedway
07.2019 - 06.2020
Tax Preparer
HR Block
01.2011 - 04.2023
High School Diploma -
Pike High School