Breanna Rios
San Antonio,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and sales at Premium Retail Services Inc. Skilled in inventory management and relationship building, I excel in fast-paced environments, leveraging my customer service and sales expertise to drive results. Achieved significant improvements in client engagement and operational efficiency through innovative strategies and meticulous attention to detail.
Dynamic and motivated professional with extensive experience in customer service, sales, and team collaboration. Proven track record of achieving sales goals and delivering exceptional service in fast-paced environments. Strong interpersonal skills and a passion for helping customers find the right solutions.
Overview
5
5
years of professional experience
Work History
Associate
Walmart
10.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Sales Representative
Premium Retail Services Inc
07.2022 - 10.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Server
Wing Daddy's Sauce House
09.2019 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate - Business Administration
American InterContinental University
Schaumburg, IL10.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Inventory management
- Sales techniques
- Sales expertise
Timeline
Associate
Walmart
10.2023 - Current
Sales Representative
Premium Retail Services Inc
07.2022 - 10.2023
Server
Wing Daddy's Sauce House
09.2019 - 03.2022
Associate - Business Administration
American InterContinental University
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