Breanna Ruiz
Pomona,CA
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service and workmanship. Reliable store supervisor for the past 9 months with over 8 years of customer service experience. Committed to helping the workplace thrive being open minded and being ba quick learner. Never have been fired or written up at any job I have attended to. Working hard, honestly and firm whilst being kind is the rules i set for myself anywhere i am placed, which makes for a great candidate for this position.
Overview
7
7
years of professional experience
Work History
Store Supervisor
WinCo Foods
04.2023 - Current
- Responsible for store opening and closing shifts as well as holding all store keys.
- Managing workflow amongst employees while maintaining a positive work environment.
- Effectively trained new hires to provide a stream of future management for the company.
- Managed store inventories by tracking sales and ordering product and supplies to meet customer demands and reach company gross profit goals.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
- Managed daily orders to ensure products are always catered to customers.
- Efficiently sent and responded to emails as well as business phone calls.
- Tracked product movement and rotation of product to reduce shrink and stales.
- Liable for executing schematics to attract attention to promotional items.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supported creation of client and business partner relationships through careful collaboration and networking efforts.
- Efficiently deescalated customer complaints and aggravated scenarios using interpersonal skills.
- Prevented scams, store data breaches and robberies.
- Stocked shelves during store hours maintaining clean and presentable work areas to reduce hazards.
- Operated forklift and other heavy machinery to safely unload and move product in and out of trucks.
Customer Service Cashier
WinCo Foods
10.2018 - Current
- Operated cash register and accurately processed payments,returns and exchanges in accordance to store policy.
- Provided customers with an efficient and courteous experience.
- Developed strong customer relationships to support satisfaction and loyalty.
- Offered assistance to customers in locating desired items.
Online Business Owner
Self Employed Web
06.2021 - 10.2022
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Managed inventory for a streamlined shopping experience, resulting in increased customer satisfaction.
- Developed successful advertisements via social media to engage subscribers and drive repeat business.
- Collaborated with web designers to create an aesthetically pleasing and user-friendly website, enhancing the overall customer experience.
- Implemented a cost-cutting strategy to reduce overhead expenses.
Freelance Makeup Artist
Self Employed
05.2017 - Current
- Enhanced client satisfaction by providing personalized makeup consultations beforehand and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Developed client relationships in result of great customer service and providing the best experience during service.
- Collaborated with photographers and stylists to achieve desired looks for special events.
- Streamlined appointment scheduling and managed flexible payments to ensure clients gratification.
Food Service Worker
Ray Cammack Shows
09.2016 - 09.2019
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Worked as a team and developed team player skills.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Quickly placed orders and prepared product in a timely manner.
- Operated cash register and accurately
Restaurant Hostess
Buffalo Wild Wings
09.2018 - 07.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved and de-escalated issues to address customer concerns.
Education
Associate of Arts - Business
Mt San Antonio College
Walnut, CA08.2025
High School Diploma -
Fremont Academy Of Engineering And Design
Pomona, CA06.2018
Skills
- Sales Strategies
- Positive uplifting attitude
- Kind customer engagement
- Store Merchandising
- Shift Scheduling
- Inventory Management
- Multitasking and Organization
- Staff Supervision
- Customer Service
- Store Opening and Closing
- Documentation and Reporting
- Flexible Schedule
- Loss Prevention
- Operations Management
Accomplishments
Created, owned and ran an online fashion/makeup store online for over a year, very successful for the time being.
Affiliations
- Creative/Editorial makeup
- Gardening
- Bookworm
- Skincare junkie
- Homeopathy
- Crystal Enthusiast
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Supervisor
WinCo Foods
04.2023 - Current
Online Business Owner
Self Employed Web
06.2021 - 10.2022
Customer Service Cashier
WinCo Foods
10.2018 - Current
Restaurant Hostess
Buffalo Wild Wings
09.2018 - 07.2019
Freelance Makeup Artist
Self Employed
05.2017 - Current
Food Service Worker
Ray Cammack Shows
09.2016 - 09.2019
Associate of Arts - Business
Mt San Antonio College
High School Diploma -
Fremont Academy Of Engineering And Design
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