Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Sandoval

Upland,CA

Summary

Dedicated professional with experience in patient-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.

Overview

6
6
years of professional experience

Work History

CALL CENTER REPRESENTATIVE / DISPATCHER

KECK Medicine of USC
11.2022 - 11.2023
  • Utilized effective communication skills to provide patients with solutions to their inquiries
  • Demonstrated excellent communication skills by actively listening to patients, responding to their needs, and providing helpful solutions
  • Answered incoming calls promptly and professionally, addressing patient inquiries with empathy and understanding
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards patients
  • Implemented strategies for improving the overall patient experience
  • Proficiently handled high call volumes while maintaining quality service standards.

HUMAN RESOURCES SUPPORT

Pomona College - Invero Staffing (Contracted Employee)
08.2018 - 01.2019
  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
  • Analyzed employment-related data and prepared required reports
  • Maintained and updated human resources documents, such as organizational charts, employee handbooks and directories and performance evaluation forms
  • Interpreted and explained human resources policies, procedures, laws, standards, and regulations
  • Contacted job applicants to inform of application status.

EXECUTIVE ASSISTANT

University of La Verne - The Right Choice (Contracted Employee)
12.2017 - 03.2018
  • Supported Provost and the Vice Provost
  • Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board and other meetings
  • Attended meetings to record minutes
  • Answered phone calls to direct callers to appropriate parties or take messages
  • Performed general duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work
  • Made travel arrangements for executives.

ADMINISTRATIVE ASSISTANT

Baldy View ROP - Robert Half (Contracted Employee)
10.2017 - 12.2017
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Screened incoming telephone calls, routing to appropriate personnel
  • Maintained calendars and schedules to set appointments for management team
  • Maintained files and filing, keeping sensitive information confidential
  • Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events.

Education

ASSOCIATES IN RESPIRATORY THERAPY -

American Career College
Ontario, US
12.2021

Skills

  • Microsoft Office
  • CERNER
  • Call Center Operations
  • Inbound Phone Call Management
  • Problem-Solving Skills
  • Call Documentation Skills
  • BLS
  • PALS
  • FIRE AND SAFETY

Timeline

CALL CENTER REPRESENTATIVE / DISPATCHER

KECK Medicine of USC
11.2022 - 11.2023

HUMAN RESOURCES SUPPORT

Pomona College - Invero Staffing (Contracted Employee)
08.2018 - 01.2019

EXECUTIVE ASSISTANT

University of La Verne - The Right Choice (Contracted Employee)
12.2017 - 03.2018

ADMINISTRATIVE ASSISTANT

Baldy View ROP - Robert Half (Contracted Employee)
10.2017 - 12.2017

ASSOCIATES IN RESPIRATORY THERAPY -

American Career College

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Breanna Sandoval