Breanna Santos
Fresno
Summary
Team Driven Professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Enrichment Coordinator
Kingston Bay Senior Living
08.2023 - Current
- Created a Volunteer Program and Internship Program through Fresno State University.
- Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
- Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
- Developed customized care plans for residents, ensuring their individual needs were met through tailored life enrichment programs.
- Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional wellbeing.
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
Memory Care Director
Kingston Bay Senior Living
02.2018 - 08.2023
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Created customized care plans, working with community staff and families to assess and meet individual needs.
- Responsible for planning, developing, organizing, implementing, and directing person-centered care programs and events for residents with Alzheimer’s and other related types of dementia.
Reflections Coordinator
Kingston Bay Senior Living
08.2022 - Current
- Implemented this program from the ground up with little to no information.
- Created a whole new level of care and opportunities for senior living. Bridging the gap between Assisted Living and Memory Support.
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Memory Support Specialist
Kingston Bay Senior Living
10.2021 - 08.2022
- Point of Contact for all Families of any questions or concerns
- Trained oncoming care staff in memory support
- Med-Tech trained
- Optianed the In the Moment Program in the facility.
Server
Kingston Bay Senior Living
01.2018 - 07.2019
- Server - Take the lead in any big events such as Christmas/Easter dinners with over 100 guests in the building
- Having a professional attitude, while creating a joyful atmosphere
- Remembering each and every Residents specifications and/or diets.
Server
The Windham Senior Living
08.2016 - 12.2017
- Server - Responsible for the presentation and assuring every resident as little to absolutely no complaints
- Communication between the chefs and servers are necessary due to their extra attention to allergies or food diets such as mechanical soft or pureed.
Education
High School Diploma - undefined
Clovis East High School
Skills
- Skills and Abilities:
- Leadership Detail oriented
- Communication Result and goal driven
- Strong Analytical & Problem Solving Skills Software Proficient
- Coaching Leadership
- Medication Inventory
- Routine Inspections
- Team Meeting Management
- Leadership Development
- In-Service Programs
- Problem Resolution
- Resident Satisfaction
- Task Prioritization
Certification
- Certified Dementia Practitioner, - July 2022-July 2024
- Certified Med-Technician, Kingston Bay - October 2021
- Elder Care Human Services Certification of Completion, Fresno City College - In Progress
Timeline
Life Enrichment Coordinator
Kingston Bay Senior Living
08.2023 - Current
Reflections Coordinator
Kingston Bay Senior Living
08.2022 - Current
Memory Support Specialist
Kingston Bay Senior Living
10.2021 - 08.2022
Memory Care Director
Kingston Bay Senior Living
02.2018 - 08.2023
Server
Kingston Bay Senior Living
01.2018 - 07.2019
Server
The Windham Senior Living
08.2016 - 12.2017
High School Diploma - undefined
Clovis East High School
- Certified Dementia Practitioner, - July 2022-July 2024
- Certified Med-Technician, Kingston Bay - October 2021
- Elder Care Human Services Certification of Completion, Fresno City College - In Progress
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