Breanna Scott
Summary
Professional in customer care, delivering exceptional service through effective communication and problem-solving abilities. Adept at resolving conflicts, enhancing customer experiences, and fostering strong client relationships. Collaborative team player known for reliability and adaptability, consistently achieving positive outcomes through teamwork and perseverance.
Overview
4
4
years of professional experience
Work History
Customer Care Professional
Assurant
10.2023 - 05.2025
- Addressed customer inquiries, resolving issues promptly and effectively.
- Educated customers on credit card car rental insurance coverages.
- Answer customers billing or claims questions.
- Guided customers through travel insurance options, ensuring comprehensive support.
- Managed approximately 40-50 calls daily.
- Assist in processing of insurance claims from initiation to resolution, ensuring adherence to company policies and regulatory requirements.
Criminal Field Researcher
Inform Data
05.2023 - 09.2023
- Developed and maintained professional relationships with court personnel and the general public, enhancing communication efficiency.
- Conducted 40-50 meticulous background checks using public and court records, ensuring accuracy in data entry across multiple client systems.
- Balanced quality control with timely delivery, while conducting both remote and on-site research at various county courthouses for comprehensive data collection.
- Led remote and on-site research initiatives, maintaining high standards of data integrity and contributing to comprehensive legal documentation.
- Worked closely with court personnel to gather essential information, fostering strong professional relationships and improving data accuracy.
Benefits Advisor
Lifeworks
10.2022 - 05.2023
- Managed comprehensive support during open enrollment, aiding in the selection of health benefits, life insurance, and 401k plans.
- Handled approximately 40-60 inbound calls and emails daily, ensuring professional and timely responses.
- Adhered to the guidelines and deadlines of up to 10 companies during the open enrollment process, efficiently navigating through multiple computer systems and screens.
- Facilitated seamless open enrollment for multiple companies, improving employee benefits selection efficiency by 20%.
Technical Support- Customer Service Representative
Startek
03.2021 - 10.2022
- Identified and escalated complex IRS tax return queries to relevant departments, adhering strictly to established guidelines.
- Guided customers on the necessary forms and documentation for tax filing, and assisted with the tracking of tax returns.
- Achieved a 95% customer satisfaction rate by providing timely and effective solutions to billing and technical issues.
- Maintained accurate records of customer interactions, ensuring data integrity and compliance with company policies.
- Analyzed support ticket trends to identify common issues, contributing to the development of a comprehensive FAQ resource.
Education
High School Diploma -
Westside High School
Skills
- Customer service excellence
- Complaint handling
- Inbound call answering
- Multitasking and organization
- Call center experience
- Product knowledge
- Verbal and written communication
- First call resolution
Timeline
Customer Care Professional
Assurant
10.2023 - 05.2025
Criminal Field Researcher
Inform Data
05.2023 - 09.2023
Benefits Advisor
Lifeworks
10.2022 - 05.2023
Technical Support- Customer Service Representative
Startek
03.2021 - 10.2022
High School Diploma -
Westside High School