Breanna Snelson
Bell,FL
Summary
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Treasure camp
Fowlers Bluff, FL
10.2022 - Current
- Informed customers of daily specials and signature menu items.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
District Manager
Bubbaques-bbq
Trenton, FL
01.2019 - 10.2023
- Created and maintained productive relationships with key stakeholders in the district.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Server- Barista- Manager
Great southern biscuit co.
Mayo, Florida
09.2016 - 05.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Claires Stores Inc
Alachua, Florida
07.2018 - 04.2019
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
Lead Server
Fiddlers seafood restaurant
Steinhatchee, Florida
05.2017 - 08.2018
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Cypress Inn Restaurant
Cross City, Florida
09.2015 - 09.2017
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
Education
GED -
Lafayette High School
Mayo, FL06-2023
Skills
- Food inspection
- Team member support
- Daily specials memorization
- Positive and professional
- Point of sale operation
- Strong work ethic
- Sales techniques
- Point-of-sale system
- Memory retention
- Team collaboration
- Quality control
- Calm demeanor
- Positive guest interactions
- Performance improvement
- Hospitality service expertise
- Point of sale (POS) system operations
- Regulatory compliance
- Professional appearance
- Multitasking and organization
- Guest relations management
- Guest engagement
- Task prioritization
- Cash handling
- Suggestive selling
Timeline
Server
Treasure camp
10.2022 - Current
District Manager
Bubbaques-bbq
01.2019 - 10.2023
Manager
Claires Stores Inc
07.2018 - 04.2019
Lead Server
Fiddlers seafood restaurant
05.2017 - 08.2018
Server- Barista- Manager
Great southern biscuit co.
09.2016 - 05.2021
Server
Cypress Inn Restaurant
09.2015 - 09.2017
GED -
Lafayette High School