Breanna Stephenson
South Bend,IN
Summary
Dedicated professional with 4 years of experience as a Fulfillment/Shipping Supervisor and Customer Service Representative, coupled with 6 years as a Guest Service Representative in hospitality. A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Fulfillment/Shipping Supervisor & Customer Service Representative
South Bend Woodworks LLC
South Bend, IN
10.2018 - 01.2024
- Managed end-to-end order fulfillment process, ensuring accurate and timely shipping
- Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction
- Oversaw and optimized order fulfillment processes
- Managed a team of 4 employees, providing training and ongoing support to ensure high performance
- Conducted interviews for the fulfillment department
- Implemented inventory control measures, reducing errors and improving order accuracy
- Collaborated with clients to streamline operations and enhance overall customer satisfaction.
Guest Service Agent
Ivy Court Inn & Suites
South Bend, IN
07.2013 - 07.2019
- Welcomed and checked-in guests, ensuring a smooth and efficient process
- Provided personalized service to meet guest inquiries, requests, and concerns promptly, resulting in customer satisfaction
- Collaborated with various departments to coordinate guest services and resolve issues effectively
- Maintained up-to-date knowledge of local attractions, events, and amenities to enhance guest experience
- Managed VIP guest relations, ensuring repeat business
- Managed group bookings for special events
- Conducted training for new staff members on guest service standards and procedures
- Utilized reservation systems to manage bookings and ensure accuracy of guest information.
Customer Service Representative
South Bend Woodworks LLC
South Bend, IN
- Handled customer inquiries, resolving issues promptly and maintaining a customer satisfaction rate of 95%
- Assisted in developing and implementing customer service policies and procedures
- Tracked and managed customer interactions, contributing to improved service efficiency
- Managed phone inquiries and facilitated order processing for customers.
Education
Elementary Education Associates Degree -
Ivy Tech Community College
01.2017
Skills
- Order Fulfillment
- Shipping Coordination
- Customer Relationship Management
- Problem Resolution
- Time Management
- Hospitality Services
- Front Desk Operations
- Communication Skills
- Multitasking
- Multiple Phone Line Skills
- Shipping Procedures
- Staff Supervision
- Logistics Coordination
- Staff Management
- Stock Control
References
- Renee LaReau, 574-274-4532, renee.lareau@gmail.com
- Robin Pixley, 574-217-2881, jlpixley714@gmail.com
- Michael Lindburg, 518-857-3901, mike@southbendwoodworks.com
Timeline
Fulfillment/Shipping Supervisor & Customer Service Representative
South Bend Woodworks LLC
10.2018 - 01.2024
Guest Service Agent
Ivy Court Inn & Suites
07.2013 - 07.2019
Customer Service Representative
South Bend Woodworks LLC
Elementary Education Associates Degree -
Ivy Tech Community College
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