Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Breanna Troutman

El Reno,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Redroots LLC
09.2021 - 11.2023
  • Executed record filing system to improve document organization and management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Customer Service Representative

Casey's
06.2021 - 09.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representative

Circle K
02.2021 - 05.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Fine Arts - Modern Dance Performance

University of Oklahoma
Norman, OK
05.2021

High School Diploma -

Putnam City West High School
Oklahoma City, OK
05.2016

Skills

  • Invoice Processing
  • Scheduling
  • Employee Timesheet Processing
  • Microsoft Word
  • Excel Spreadsheets
  • Active Listening
  • Store Maintenance
  • Customer Complaint Resolution
  • Customer Service

Additional Information

I started volunteering with Safe Haven Animal Rescue through their cat adoption program in March of 2021. While volunteering, I would go to Petsmart where we had cats that were ready to adopt, let the cats run around while I cleaned their kennels and restocked their food and water.

Timeline

Administrative Assistant

Redroots LLC
09.2021 - 11.2023

Customer Service Representative

Casey's
06.2021 - 09.2021

Customer Service Representative

Circle K
02.2021 - 05.2021

Bachelor of Fine Arts - Modern Dance Performance

University of Oklahoma

High School Diploma -

Putnam City West High School

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Breanna Troutman