Breanna VanHorn
Oklahoma City
Summary
Currently a Customer Service Representative II for Claims Management Resources (CMR) based in Oklahoma City, Oklahoma. Holds an Associate of Arts Degree in Psychology from Tulsa Community College and a Bachelor of Science Degree in Psychology from Northeastern State University, and currently pursuing a Master of Science in Clinical Mental Health Counseling at Oklahoma City University. Demonstrates exceptional organizational skills, effective communication, and advanced problem-solving abilities. Committed to utilizing psychological insights to enhance client interactions and foster positive outcomes in every engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Claims Management Resources
06.2023 - Current
- Receive calls from telecommunication companies reporting damages done to their property.
- Analyze information given by clients to determine if they are covered by insurance.
- Correspond with clients to create, maintain, and submit information of damage claims into databases.
- Determine labor requirements and materials needed for dispatching clients to damage sites.
- Provide services to clients, such as technical assistance and account information or editing.
- Send emails to clients and clients' supervisors with information needed from damage claims.
- Keep records of calls placed and received, including calculating and storing call times.
- Contact locate companies to report damages involving buried property or excavation work.
- Answer client inquiries regarding technical difficulties in relation to photo uploads of damages.
- Keep calls with clients fast, efficient, and clear while in a fast-paced environment.
Dispatcher
Northeastern State University Police Department
08.2022 - 05.2023
- Worked computer system.
- Communicated with citizens on campus.
- Communicated with campus police officers.
- Worked radio system.
- Took calls.
Animal Caretaker
Humane Society of Cherokee County
09.2021 - 08.2022
- Fed dogs and cats.
- Gave dogs/cats proper medicine.
- Changed out dogs'/cats' water bowls.
- Took dogs/cats to the veterinarian.
- Sprayed and squeegeed inside and outside of dog pens.
- Scooped cat litter.
- Swept, mopped, washed litter boxes, cleaned out sewage drain, and other extensive cleaning duties.
Cashier
Wal-Mart
08.2019 - 08.2021
- Cashier and self checkout host.
- Kept areas neat while working and returned items to correct locations following demonstrations.
- Delivered merchandise and collected payment.
Sandwich Artist/Cashier/Lobby Attendant
Subway
07.2019 - 08.2019
- Set oven temperatures and placed items into hot ovens for baking.
- Checked the quality of raw materials to ensure that standards and specifications are met.
- Cleaned service or seating areas.
- Prepared or served menu items, such as sandwiches or salads.
- Sliced fruits, vegetables, desserts, or meats for use in food service.
- Set up or restocked product displays.
- Took out garbage.
- Wrapped, labeled, or dated food items for sale.
- Took customer orders and conveyed them to other employees for preparation.
- Cleaned or sanitized work areas, utensils, or equipment.
- Described menu items to customers or suggested products that might appeal to them.
- Answered the phone and took orders.
- Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change.
- Worked drive-through.
Cashier/Lobby Attendant
Taco Bueno
03.2018 - 07.2018
- Cleaned service or seating areas.
- Took customer orders and conveyed them to other employees for preparation.
- Took out garbage.
- Cleaned or sanitized work areas, utensils, or equipment.
- Described menu items to customers or suggested products that might appeal to them.
- Stocked customer service stations with paper products or beverage preparation items.
- Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Set up dining areas for meals and cleared them following meals.
Education
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, Oklahoma12-2023
Associate of Art - Psychology
Tulsa Community College
Tulsa, Oklahoma07-2022
Master of Science - Clinical Mental Health Counseling
Oklahoma City University
Oklahoma City, OK07-2027
Skills
- Effective problem resolution
- Strong written communication
- Team collaboration
- Strong organizational skills
- Problem-solving creativity
- Animal welfare support
- Mental health support
Timeline
Customer Service Representative II
Claims Management Resources
06.2023 - Current
Dispatcher
Northeastern State University Police Department
08.2022 - 05.2023
Animal Caretaker
Humane Society of Cherokee County
09.2021 - 08.2022
Cashier
Wal-Mart
08.2019 - 08.2021
Sandwich Artist/Cashier/Lobby Attendant
Subway
07.2019 - 08.2019
Cashier/Lobby Attendant
Taco Bueno
03.2018 - 07.2018
Bachelor of Science - Psychology
Northeastern State University
Associate of Art - Psychology
Tulsa Community College
Master of Science - Clinical Mental Health Counseling
Oklahoma City University