Breanna Villarreal
Holly Springs,NC
Summary
Forward-thinking team leader skilled at managing ABA therapy facilities. Successful background training teammates to provide high-quality therapy to children with autism. Proactive and hardworking individual focused on continuous operational improvement. Dedicated to serving families and providing access to care for children with Autism Spectrum Disorder.
Overview
8
8
years of professional experience
Work History
Operations Manager
Action Behavior Centers
02.2022 - Current
- Partnered with a clinical team to provide access to care for families seeking ABA therapy
- Developed and retained ~30 teammates by hiring, onboarding, and training
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Met monthly KPIs, balanced clinic budget, and led successful community outreach activities
Registered Behavior Technician
Cook Children's Hospital
07.2021 - 02.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Outbound Warehouse Associate
Amazon
03.2020 - 08.2021
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Shift Leader
Panda Express
06.2016 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX03.2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Workflow Optimization
- Planning and Implementation
Timeline
Operations Manager
Action Behavior Centers
02.2022 - Current
Registered Behavior Technician
Cook Children's Hospital
07.2021 - 02.2022
Outbound Warehouse Associate
Amazon
03.2020 - 08.2021
Shift Leader
Panda Express
06.2016 - 12.2019
Bachelor of Arts - Psychology
University of North Texas
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