Breanna Williams
Little Rock Eye Clinic
North Little Rock,AR
9
years of professional experience
Detail-oriented medical receptionist skilled in insurance verification, appointment management, and HIPAA compliance. Proven ability to manage high call volumes while maintaining professionalism.
Work History
Medical Receptionist
2 Years 1 Month- Processed insurance claims accurately, ensuring timely reimbursements for services rendered.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Pharmacy Technician
2 Years 1 Month- Processed and filled prescriptions accurately, ensuring compliance with regulatory standards.
- Assisted pharmacists in medication management, enhancing patient care through effective communication.
- Educated patients on medication usage and side effects, improving adherence to treatment plans.
- Maintained inventory levels, utilizing pharmacy management systems to track stock and reorder supplies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Representative
5 Years 4 Months- Resolved customer inquiries promptly, ensuring high satisfaction and loyalty.
- Trained new team members on customer service protocols and store policies.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts - Health Administration
Skills
Medical billing
Call management
Insurance verification
Referral verification
HIPAA guidelines
Patient scheduling
Appointment management
Payment collection
Telephone etiquette
Medical terminology
Timeline
Medical Receptionist
Little Rock Eye Clinic
08.2024 - CurrentRead More
Pharmacy Technician
Wal-Mart Pharmacy
07.2022 - 08.2024Read More
Customer Service Representative
Walmart
03.2017 - 07.2022Read More
Pulaski Technical College
Associate of Arts from Health Administration
Read More