Breanna Zikes
Christiansburg,VA
Summary
Detail-oriented medical assistant specializing in patient scheduling, medical billing, and office management. Proficient in coordinating patient care, managing electronic medical records, and verifying insurance information. Strong background in HIPAA compliance and healthcare administrative operations, with a proven ability to thrive in fast-paced environments. Committed to enhancing operational efficiency and patient satisfaction through effective administrative support. Detail-oriented Medical Assistant with expertise in patient care management, credentialing compliance, and medical billing processes. Committed to enhancing operational efficiency and delivering high-quality clinical support.
Overview
14
14
years of professional experience
Work History
Medical Assistant
You & Improved Health and Wellness
09.2025 - Current
- Provided skilled in-patient care, including obtaining vital signs and performing phlebotomy.
Assisted with charting and prepared examination rooms for patient assessments.
Executed administrative tasks such as scheduling appointments and managing referrals.
Processed payments and ordered medical supplies to maintain operational efficiency.
Certified in Optimas Max, including Morpheus8, Lumecca, Peak, and Diolaze treatments.
Supported aesthetic and laser treatments with hands-on experience in clinical settings.
Performed red light therapy treatments and assisted others in delivering care.
Credentialing Specialist & Billing Specialist
Grace-Decorum Medical Billing Service
05.2021 - Current
- Oversaw provider credentialing and insurance enrollment processes to ensure compliance with regulations.
Managed medical billing activities, including claim submission, payment posting, and discrepancy resolution.
Maintained accurate provider records and managed re-credentialing timelines effectively.
Implemented office operations that promote organization and high functionality.
Demonstrated strong attention to detail while solving complex issues in daily operations.
Ensured adherence to state and federal regulations through thorough oversight of processes.
Facilitated a well-organized office environment that supports efficient workflow.
Focused on continuous improvement of office operations and billing accuracy.
Medical Scribe
Decorum Health Services
07.2020 - 05.2021
- Documented patient encounters and medical histories during clinical visits with precision.
- Entered data into electronic health record systems accurately and efficiently.
Caregiver
Public Partnerships
06.2012 - 04.2021
- Facilitated daily living activities, including dressing, bathing, eating, and mobility support.
Assisted clients with self-administration of medications, ensuring adherence to care plans and safety protocols.
Service Facilitator
Family Links Consumer Directed Service
09.2018 - 10.2020
- Conducted reassessment visits to evaluate medical functional and cognitive status for clients in CCC Plus and EPSDT waiver programs.
Managed training and supervision of EORs and attendants to enhance service quality.
Performed home visits to ensure quality care and provide ongoing support for clients.
Monitored respite care utilization to guarantee appropriate service delivery for clients.
Developed individualized service plans in collaboration with clients and employers of record.
Provided training and guidance on EOR responsibilities and effective management strategies.
Education
High School Diploma -
Auburn High School
Riner05-2011
Skills
- Vital sign monitoring
- Phlebotomy technician
- Medical billing processes
- Credentialing compliance
- Patient care management
- EMR / EHR
- Medical terminology
- Provider data management
- Care coordination and service planning
- EKG set up and monitoring
- Clinical support
- Specimen collection
- Appointment scheduling and coordination
- Data entry and documentation
- Microsoft Office
- Telehealth coordination
- Insurance claims
Timeline
Medical Assistant
You & Improved Health and Wellness
09.2025 - Current
Credentialing Specialist & Billing Specialist
Grace-Decorum Medical Billing Service
05.2021 - Current
Medical Scribe
Decorum Health Services
07.2020 - 05.2021
Service Facilitator
Family Links Consumer Directed Service
09.2018 - 10.2020
Caregiver
Public Partnerships
06.2012 - 04.2021
High School Diploma -
Auburn High School