Breanne Ashba
Newbury ,OH
Summary
With a proven track record at Chagrin Valley Dispatch, I excel in high-pressure environments, demonstrating exceptional situational awareness and critical thinking. My expertise in data entry and call management, combined with a strong ability to empathize and collaborate, significantly enhances emergency response efficiency and team cohesion.
Overview
9
9
years of professional experience
Work History
911 Emergency Dispatcher
Chagrin Valley Dispatch
Bedford, OH
02.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
911 Emergency Dispatcher
Geauga County Sheriff's Office
Chardon, OH
07.2022 - 07.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Patient Care Nursing Assistant
University Hospital and Medical Center
Chardon, OH
10.2020 - 07.2022
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Home Health Aide
Private Employers
Chardon, OH
07.2019 - 10.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Server
Blazin Bills
Burton, OH
05.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Pre Requisite.
Kent State University
Kent, OHSkills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Information Gathering
- Problem-Solving
- Critical Thinking
- Teamwork and Collaboration
- Works Well Under Pressure
- Computer Skills
- Data entry proficiency
- Call Management
- Good Judgment
Timeline
911 Emergency Dispatcher
Chagrin Valley Dispatch
02.2024 - Current
911 Emergency Dispatcher
Geauga County Sheriff's Office
07.2022 - 07.2024
Patient Care Nursing Assistant
University Hospital and Medical Center
10.2020 - 07.2022
Home Health Aide
Private Employers
07.2019 - 10.2020
Server
Blazin Bills
05.2015 - 07.2019
Pre Requisite.
Kent State University