Breanne Chesser
Jacksonville
Summary
Dedicated healthcare professional with extensive experience in ophthalmic surgery coordination, committed to delivering seamless patient care and optimizing surgical scheduling. Proficient in medical terminology, electronic health records, and patient interactions, ensuring a smooth clinical workflow that enhances the overall patient experience. Strong team collaborator who adapts to evolving needs while maintaining a focus on achieving optimal outcomes. Experienced in conducting diagnostic tests, including visual field tests and optical coherence imaging, with a solid understanding of medical coding and insurance authorizations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator/Flow Team Member
Florida Eye & Laser Institute
05.2025 - Current
- Coordinated patient scheduling for ophthalmic surgical procedures, such as Corneal Cross-linkings, optimizing clinic workflow and resource allocation.
- Specialized in scheduling cataract surgery, including different IOL options, calculating LRI incisions, calculating lens powers, and managing patient charts. Surgery days include up to 15 operations per day.
- Managed communication between patients and medical teams such as the M.D., Prior-Auth nurse, and surgery center to ensure timely appointments and follow-ups.
- Utilized electronic health record systems to maintain accurate patient information and appointment statuses, as well as documenting the correct surgical plans and operative reports.
- Assisted patients with insurance verification processes, eliminating patient financial pressure and creating a safe, well-organized procedure plan.
- Frequently scheduled at multiple locations throughout the city for multiple positions such as front desk, ophthalmic testing, and scribing. Covered for other coordinators during clinic days, experienced with workflow of multiple M.D.s, O.D.s, and D.O.s.
Care Coordinator
OneCall Care Management
01.2024 - 04.2025
- Coordinated medical equipment referrals for worker's compensation cases with a proactive, solution-focused approach.
- Maintained regular communication with patients, providers, insurance representatives, and adjusters to ensure seamless support.
- Skillfully negotiated with vendors to reduce equipment costs, demonstrating both advocacy and financial awareness.
- Maintained strict HIPAA compliance and utilized Electronic Health Records (EHR) daily.
- Managed customer calls seamlessly, with a goal of hitting 30 outbound calls per day.
Bakery Associate / Cross-Trained Support
Publix
12.2023 - 12.2024
- Handled food preparation, decoration, and customer interaction with warmth and professionalism.
- Cross-trained in cashiering and stocking to support team efficiency and maintain store standards.
- Ensured accurate inventory tracking and product organization while managing cash responsibilities.
- Assisted in baking and decorating various bakery items to meet customer demands
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
Customer Service & Inventory Support
Kia Automotive
11.2022 - 12.2023
- Assisted in customer transportation coordination and inventory tracking with a customer-first mindset.
- Managed cash and insurance-related documentation with a focus on detail and accuracy.
- Delivered consistent, top-tier service and ensured customer needs were always prioritized.
- Collaborated with team members to enhance workflow efficiency during busy service periods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
State of Florida
Jacksonville, FL12-2020
Skills
- Strong time management & task completion
- Critical thinking & problem solving
- Excellent communication & interpersonal skills
- Process improvement mindset
- Self-motivated & proactive
- Exceptional organizational abilities
- Collaborative team player
- Scheduling proficiency in ophthalmology
- Visual field testing
- Optical coherence imaging
- ICD-10 and CPT coding knowledge
Certification
Food safety
Timeline
Surgery Scheduling Coordinator/Flow Team Member
Florida Eye & Laser Institute
05.2025 - Current
Care Coordinator
OneCall Care Management
01.2024 - 04.2025
Bakery Associate / Cross-Trained Support
Publix
12.2023 - 12.2024
Customer Service & Inventory Support
Kia Automotive
11.2022 - 12.2023
GED -
State of Florida