Breanne Pereles
Rusk
Summary
Dedicated professional with 8+ years of experience in customer service, office settings, and education. Excelling in leadership and teamwork, I demonstrate strong relationship skills with a commitment to enhancing customer satisfaction through effective communication. Passionate about fostering a positive environment and eager to leverage skills in a dynamic role bringing my high energy and professionalism all while being able to multitask.
Overview
10
10
years of professional experience
Work History
Teacher
Westwood Primary
06.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Tutor
Brainstorm With Bre
11.2021 - Current
- Provide personalized tutoring sessions, enhancing student understanding and performance in various subjects.
- Develop customized lesson plans, resulting in improved academic outcomes and student confidence.
- Utilize diverse teaching methods to address individual learning styles, fostering a supportive learning environment.
- Facilitate engaging tutoring sessions, fostering a collaborative learning environment to help students excel academically and build confidence.
Substitute Teacher
Schools
09.2016 - 05.2025
- Guided students through assignments, enhancing understanding and critical thinking.
- Maintained accurate classroom records, including attendance and participation.
- Enforced school discipline standards, ensuring a conducive learning environment.
- Delivered planned lessons in the absence of the regular teacher, using provided materials.
- Facilitated activities to promote emotional and social growth, developing students' soft skills.
- Ensured classroom compliance with educational standards, maintaining a disciplined environment conducive to learning.
- Worked closely with permanent teachers to deliver consistent education, seamlessly continuing classroom activities during absences.
- Led interactive activities fostering emotional and social development, contributing to a positive classroom atmosphere.
Student Loan Advisor
Nelnet
11.2022 - 05.2024
- Address customer inquiries and complaints, ensuring quick and friendly resolution.
- Investigate and resolve complex issues, enhancing service protocols for better efficiency.
- Build strong customer relationships to understand and meet their needs.
- Handle payments and service requests, improving overall customer satisfaction.
- Document customer interactions and feedback to refine service strategies.
- Contracted through Federal Government so Equiq Certified
- WFH
Customer Service Representative
Cavender
06.2021 - 06.2022
- Resolved customer issues, enhancing satisfaction and loyalty.
- Investigated and addressed order and delivery concerns promptly.
- Efficiently managed high-volume customer calls in a dynamic environment.
- Processed inquiries, payments, and service requests with accuracy.
- Trained new representatives on policies and best practices, improving team performance.
- Executed outbound calls to provide additional support, contributing to increased customer loyalty and repeat business.
- Created Excel Spreadsheets
Customer Service Representative
Concentrix
06.2019 - 01.2020
- Resolved customer issues, enhancing satisfaction and loyalty.
- Investigated and addressed order and delivery concerns promptly.
- Efficiently managed high-volume customer calls in a dynamic environment.
- Processed inquiries, payments, and service requests with accuracy.
- Trained new representatives on policies and best practices, improving team performance.
- Executed outbound calls to provide additional support, contributing to increased customer loyalty and repeat business.
- Created Excel Spreadsheets
Care Provider
At Home Health
03.2016 - 10.2016
- Communicated effectively with residents, families, and caregivers, ensuring clear understanding.
- Established routines that significantly improved residents' mental wellbeing.
- Prepared nutritious meals tailored to individual dietary needs, enhancing overall health.
- Conducted laundry and shopping tasks, maintaining a clean and organized environment.
- Assisted patients with mobility, ensuring safe transitions in and out of beds and wheelchairs.
- Assisted patients with personal care and daily activities, ensuring a safe and supportive environment.
Customer Service Representative
Etech
01.2015 - 01.2016
- Addressed customer inquiries on policies, ensuring clarity and satisfaction.
- Resolved complex issues through detailed investigations, enhancing customer trust.
- Consistently met and exceeded personal, team, and company service targets.
- Provided swift and courteous service, effectively handling complaints and queries.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, Texas11.2020
Associate in Science (A.S.) - Criminal Justice
Panola
Carthage, Texas05.2019
Certificate - Paralegal Studies
Stephen F. Austin State University
Nacogdoches, TX06-2026
Skills
- Complaint resolution
- Paperwork Processing
- Call Management
- Emotional Support
- Conflict resolution
- Organizational skills
- Multitasking
- Time management
- Professionalism
- Team Leadership
- Self-Motivated
- Good listening skills
- Active Learning
- Adaptability
- Attention to Detail
- Proficient in MS office
Timeline
Teacher
Westwood Primary
06.2025 - Current
Student Loan Advisor
Nelnet
11.2022 - 05.2024
Tutor
Brainstorm With Bre
11.2021 - Current
Customer Service Representative
Cavender
06.2021 - 06.2022
Customer Service Representative
Concentrix
06.2019 - 01.2020
Substitute Teacher
Schools
09.2016 - 05.2025
Care Provider
At Home Health
03.2016 - 10.2016
Customer Service Representative
Etech
01.2015 - 01.2016
Associate in Science (A.S.) - Criminal Justice
Panola
Bachelor of Science - Criminal Justice
University of North Texas
Certificate - Paralegal Studies
Stephen F. Austin State University
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