AMY QUINTERO
Dallas,TX
Summary
Passionate teaching professional with successful classroom experience. Strong record of implementing creative and engaging learning activities that motivate students to reach their highest potential. Proven track record of helping students excel academically and developing positive relationships with parents and colleagues. Committed to creating a safe and inspiring learning environment for all students. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
TEACHER
Kiddie Krafts Preschool
Dallas, TX
08.2023 - 05.2025
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Differentiated instruction using hands-on, active learning techniques.
- Planned extracurricular activities such as after school clubs or special projects that provided enrichment opportunities for students.
- Practiced positive, consistent discipline in classroom management.
WAITRESS/BARTENDER
Blue Mesa Grill
Dallas
05.2022 - 06.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
TELLER
Chase Bank
Dallas
01.2021 - 04.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Loader and Unloader
UPS
Dallas, TX
11.2018 - 11.2020
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
- Optimized storage space utilization, arranging items compactly without compromising accessibility.
- Assisted in training new hires, sharing best practices for safe and efficient loading.
- Supported timely dispatch of goods, preparing and organizing items according to delivery schedules.
- Reduced damage to goods, carefully handling fragile items during loading and unloading.
- Promoted safe working environment, promptly reporting and addressing potential hazards.
- Enhanced customer satisfaction, ensuring accurate and damage-free deliveries.
- Fostered culture of continuous improvement, suggesting process enhancements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved loading times, using forklifts and pallet jacks efficiently.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Public speaking
- Growth mindset
- Positive role model and mentor
- Behavior management
- Student engagement
- Motivating students
- Conflict resolution
- Collaborative learning
- Child development
- Learning strategies
- Innovative lesson planning
- Curriculum development
- FLUENT IN ENGLISH & SPANISH
- Professionalism and courtesy
- Attention to detail
- Money handling
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Data entry efficiency
- Sales and Cross-selling
- Customer needs assessment
- Stress tolerance
- Teller support
- Data inputting
- Financial software
- Upselling skills
- Multitasking and organization
- Team collaboration
- Phone etiquette
- Customer service
- Data entry
- Active listening
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Client relations
- Follow-up skills
Timeline
TEACHER
Kiddie Krafts Preschool
08.2023 - 05.2025
WAITRESS/BARTENDER
Blue Mesa Grill
05.2022 - 06.2023
TELLER
Chase Bank
01.2021 - 04.2022
Loader and Unloader
UPS
11.2018 - 11.2020