Breanne Short
Spokane,WA
Summary
Energetically spearheaded operations at 24 hour/Oz Fitness, enhancing process efficiency and team performance. Leveraged strong organization and office administration skills from Valley Christian School to elevate customer satisfaction and streamline operations. Excelled in maintaining confidentiality, showcasing a blend of hard and soft skills critical for dynamic business environments. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
26
26
years of professional experience
Work History
Student Services Secretary
Valley Christian School
Spokane, WA
09.2021 - 06.2023
- I was the face of the school when entering . Greeting guests, students, and families. In charge of security cameras and safety protocol for the school entrances. In charge of student attendance, students files, touring new families, Scheduling appointments, supported the administration team. cared for students in the health room. CPR and first aid certified. Supported the staff and teachers, worked with the maintenance team. Answering phones, transf calls. In charge of admissions cleaning in office , break room, did inventory, customer service, filing, helped with family screening in Enrollment process, emails, and communications with staff and families. logged and recorded payments, cash handling. Most importantly I was able to connect with parents as they came into the school to serve . I was able to pray with students and staff.
- Monitored attendance records to ensure compliance with school policies.
- Scheduled appointments for individual counseling sessions with students.
- Generated memos on departmental updates or changes in policy and procedures.
- Maintained a safe environment by enforcing security protocols within the building premises.
- Prepared reports for the Student Services Department as requested.
- Provided support to faculty members during special events or conferences.
- Provided guidance to students on campus policies and procedures.
- Participated in team meetings to discuss current projects or brainstorm new ideas.
- Assisted students with registration and enrollment processes.
- Answered phone calls, emails, and other inquiries from students, parents, faculty, and staff.
- Maintained accurate student records and files in accordance with school regulations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Operations Manager
24 hour/ Oz Fitness
Spokane , WA
06.2007 - 03.2012
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed key performance indicators to measure effectiveness of operational processes.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Tracked and replenished inventory to maintain par levels.
- Enforced federal, state, local and company rules for safety and operations.
Barista Manager
Grinders coffee
Spokane, WA
02.2002 - 07.2007
- Managed barista staff, ensuring proper training and scheduling.
- Worked closely with vendors to negotiate pricing on products or services related to the coffee shop operations.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Addressed customer complaints promptly and professionally.
- Implemented strategies for cost savings in areas like labor costs or supply ordering.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Maintained records of daily transactions and prepared reports for management review.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Sales Associate
Nordstrom
Spokane, WA
06.1997 - 06.1998
- Strong customer service and sales
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed credit card transactions quickly and securely.8
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
University High School
Spokane, WA05-1998
Some College (No Degree) - Business
Spokane Community College
Spokane, WASkills
- Confidentiality
- Phone etiquette
- Scheduling appointments
- Office administration
- Strong organization
- Document preparation
- Student support
- Maintaining files
- Calendar management
- Strong customer service skills
Affiliations
- AWANA Leader at South Hill Bible Church
- Wife, and Mother of two Boys
- Parent Volunteer at Valley Christian School
- Soccer mom
- I love all things health and wellness, love being outdoors with my family, dogs and friends
- I love fashion and being around people, encouraging them and shopping as a personal shopper
Timeline
Student Services Secretary
Valley Christian School
09.2021 - 06.2023
Operations Manager
24 hour/ Oz Fitness
06.2007 - 03.2012
Barista Manager
Grinders coffee
02.2002 - 07.2007
Sales Associate
Nordstrom
06.1997 - 06.1998
High School Diploma -
University High School
Some College (No Degree) - Business
Spokane Community College