Breaunna Styles
Douglasville,GA
Summary
Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Personable and dedicated, solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses
Overview
7
7
years of professional experience
Work History
AILR
State Farm
Dunwoody, GA
12.2023 - Current
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Determined cause of accidents based on gathered evidence.
- Adhered to all applicable laws, codes, and regulations pertaining to accident investigations.
- Consistently maintained high customer satisfaction ratings. Led team to achieve 98% to goal , earning recognition from upper management and financial reward.
Fraud Specialist
Bank of America
Kennesaw, GA
05.2022 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Bank Teller
TRUIST
Lithia Springs, GA
02.2020 - 04.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Built and maintained client relationships through quality, personalized interactions.
Front Desk Agent
Courtyard by Marriott
Lithia Springs, GA
02.2018 - 02.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted charges, updated accounts and issued bills to departing guest
- Supervised daily operations of hotel front desk.
Education
AINS
INSITUTES
11-2024
High School Diploma -
Douglas County High School
Douglasville, GA05.2014
Skills
- Fraud Analysis
- Call Management
- Verbal and Written Communication
- Account Information Review
- Data Entry
- Negotiation abilities
- Auto insurance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve 98% to goal , earning recognition from upper management and financial reward.
Affiliations
- Onboard and Engagement
Timeline
AILR
State Farm
12.2023 - Current
Fraud Specialist
Bank of America
05.2022 - Current
Bank Teller
TRUIST
02.2020 - 04.2022
Front Desk Agent
Courtyard by Marriott
02.2018 - 02.2020
AINS
INSITUTES
High School Diploma -
Douglas County High School
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