Brechele Gordon
New Orleans,LA
Summary
Social service professional transitioning to the service industry, bringing over 2 years of experience in high-volume restaurant settings. Proven track record of managing multiple tables while achieving over 90% in positive customer feedback ratings. Expertise in upselling techniques that increased average check size by 10%-15%. Committed to delivering exceptional dining experiences and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Deanie's Seafood
New Orleans, US
04.2024 - 03.2025
- Highlighted daily lunch and dinner features, emphasizing key cuisine elements and pairing recommendations.
- Managed 3-5 tables simultaneously during peak hours, ensuring exceptional service quality.
- Recommended menu items tailored to customer preferences and dietary restrictions.
- Trained new staff on restaurant procedures, menu knowledge, and customer service protocols.
Server
Up & Adam Eatz
New Orleans, US
02.2024 - 03.2025
- Efficiently managed a high volume of tables during busy breakfast hours, ensuring timely delivery of food and beverages
- Maintained cleanliness and organization of the breakfast area, including setting up tables, refilling condiments, and restocking supplies
- Managed inventory levels for breakfast supplies such as coffee beans, tea bags, pastries, etc
- Handled cash transactions accurately and efficiently using the point-of-sale system.
Food Runner/Expo
Bayou Beer Garden
New Orleans, US
11.2023 - 07.2024
- Delivered an average of 200 orders per shift without errors or delays, contributing to overall customer satisfaction
- Maintained a clean and organized work area, adhering to health and safety regulations
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Consistently achieved an average delivery time of 14 minutes per order, meeting or exceeding company standards
Server
Applebee's
New Orleans, US
06.2023 - 11.2023
- Worked efficiently under pressure in a fast-paced restaurant environment
- Communicated effectively with team members to ensure seamless coordination between front-of-house and back-of-house operations
- Implemented upselling techniques resulting in an increase in average check size by 15%
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2027
Bachelor of Science - Social Work
SOUTHERN UNIVERSITY AT NEW ORLEANS
New Orleans, LA05.2021
Skills
- Interpersonal Communication
- Adaptable
- Time Management
- Problem-solving
- Customer service
- POS operation
Certification
Responsible Vendors License, 09/01/23, 09/01/27
Groups
Zeta Phi Beta Sorority, Inc., 11/01/19, Present
References
References available upon request.
Timeline
Server
Deanie's Seafood
04.2024 - 03.2025
Server
Up & Adam Eatz
02.2024 - 03.2025
Food Runner/Expo
Bayou Beer Garden
11.2023 - 07.2024
Server
Applebee's
06.2023 - 11.2023
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Social Work
SOUTHERN UNIVERSITY AT NEW ORLEANS