Bree Barclay
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Hairstylist
Creative Culture Hair
2023.04 - Current
- Built and maintained strong client relationships through personalized services.
- Apply precision techniques to deliver tailored, lived in color and cuts.
- Provide exceptional customer service in a high-end salon environment.
- Manage time efficiently to ensure prompt and high-quality service delivery.
- Adapt to industry trends by continuously learning new techniques.
- Manage booking & payment processing to ensure smooth client transactions and schedule coordination.
Client Service Associate Lead II
Nevada State Bank
2017.01 - 2022.10
- Complete Quarterly/Annual Certification Audits.
- Coaching colleagues for personal development.
- Ability to run the branch in the absence of the Branch Manager/Assistant Manager.
- Executing financial transactions in accordance with bank policies.
- Deepen customer relationships through needs based products/services.
- Cash handling & loan processing.
- Open Consumer & Business Accounts.
Front End Supervisor
TJ Maxx, TJX Companies
2013.06 - 2017.01
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Cross trained to support other departments during short staffing.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Stocking and inventory.
Education
Associate of Arts - Journalism
College of Southern Nevada
Las Vegas, NV2020
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Ability to Resolve Escalated Client Complaints
- Effective Time Management
- Detail Oriented
- Strong Leadership Skills
References
- Nereyda Rodriguez
Corporate Banking Operations Officer
Nevada State Bank
702-358-5153
Nereyda.Rodriguez@nsbank.com
Previous Manager
- Dawson Smith
VP Retail Market Sales Manager
Nevada State Bank
702-824-6994
Dawson.Smith@nsbank.com
Previous Manager
Timeline
Hairstylist
Creative Culture Hair
2023.04 - Current
Client Service Associate Lead II
Nevada State Bank
2017.01 - 2022.10
Front End Supervisor
TJ Maxx, TJX Companies
2013.06 - 2017.01
Associate of Arts - Journalism
College of Southern Nevada
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