Bree Johnson
Hurricane
Summary
Dynamic Office Manager with a proven track record at American Heritage Homes, excelling in customer service and office administration. Enhanced operational efficiency through strategic document management and effective team delegation. Recognized for fostering strong employee relations and optimizing workflows, resulting in improved productivity and satisfaction.
Overview
18
18
years of professional experience
Work History
Office Manager
American Heritage Homes
Hurricane, UT
12.2021 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for meetings, events, and facility maintenance activities.
- Served as point of contact between management and employees, facilitating effective communication.
- Utilized software tools for document management, improving retrieval times by streamlining filing systems.
- Conducted regular audits of office supplies and equipment to maintain operational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Service Center Branch Manager
America First Credit Union
Hurricane, UT
09.2008 - 12.2021
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Led team to achieve service excellence through coaching and performance management.
- Developed and implemented strategic initiatives to enhance member engagement and satisfaction.
- Analyzed branch performance metrics, identifying areas for improvement and driving operational efficiency.
- Managed staff recruitment, training, and development to build a high-performing team.
- Established strong relationships with members, addressing inquiries and resolving issues promptly.
- Collaborated with senior management to align branch goals with organizational objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Education
Kearns High
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Data entry
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Mail handling
- Scheduling
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Documentation and control
- Policy implementation
- Workflow optimization
Timeline
Office Manager
American Heritage Homes
12.2021 - Current
Service Center Branch Manager
America First Credit Union
09.2008 - 12.2021
Kearns High