Bree May
Grand Rapids,MN
Summary
I was a dedicated employee to my first job for 6 years. I started my career as a Home Health Aide and worked my way up to the Housing Manager. I stepped down as Housing Manager and was offered a position as an Office Administrator. I then moved to another senior living community as the receptionist and was promoted within 2 months to a management position. I am currently a Patient Access Coordinator at Lakewood Surgery Center. I am very flexible and eager to learn new skills. My hope with a new employer is to seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Lakewood Surgery Center
Grand Rapids, MN
09.2023 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Accounts receivable
- Created orders and scheduled appointments for multiple physicians
Staffing Specialist
River Grand Senior Living
03.2022 - 09.2023
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Advertised job opportunities on social media platforms and job boards.
- Developed and facilitated new-hire orientations.
- Interviewed, hired and mentored over 30 new personnel and oversaw all staffing operations.
- Managed multiple departments payroll and scheduling.
Receptionist
River Grand Senior Living
01.2022 - 03.2022
- Communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Responded to inquiries from callers seeking information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of facility and services and creating welcoming, positive experiences.
Office Assistant
Brookstone Manor
02.2021 - 01.2022
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained staff directory and company policy handbook for human resources department.
- Developed correspondence letters, memos and emails.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Housing Manager
Brookstone Manor
06.2020 - 02.2021
- Transported individuals to events and activities, medical appointments and shopping trips.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Calculated tenant rent amounts to prepare leases and contracts.
Home Health Aide
Brookstone Manor
10.2015 - 06.2020
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Developed rapport to create safe and trusting environment for care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
High School Diploma -
Grand Rapids Highschool
Grand Rapids06.2017
Skills
- Verbal and Written Communication
- Attention to Detail
- Data Entry and Database Software
- Multitasking and Prioritization
- Microsoft Office
- Prioritization and Time Management
- Recruitment and Selection
- Employee Timesheet Processing
- Able to work in a fast pace environment and independently
- Recruiting and on Boarding
- Visitor and Customer Relations
- Customer Complaint Resolution
Timeline
Patient Access Coordinator
Lakewood Surgery Center
09.2023 - Current
Staffing Specialist
River Grand Senior Living
03.2022 - 09.2023
Receptionist
River Grand Senior Living
01.2022 - 03.2022
Office Assistant
Brookstone Manor
02.2021 - 01.2022
Housing Manager
Brookstone Manor
06.2020 - 02.2021
Home Health Aide
Brookstone Manor
10.2015 - 06.2020
High School Diploma -
Grand Rapids Highschool