Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BREE SHEPARD

BREE SHEPARD

Reseda,CA

Summary

Well-rounded Personal Care Aide with Number years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and Task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Direct Support Specialist

Pathpoint DSP
01.2023 - 05.2023
  • Teach individuals social/lifeskills to help them lead more independent lives, including communication skills, mobility, money management, housing, and public transportation
  • Teach individuals vocational skills to help prepare them for entry-level employment
  • Supervise individuals during hours of instruction and on community outings
  • Build friendly and professional rapport with individuals and act as a positive role model for work habits, communication skills, and social skills
  • Prepare weekly schedules, monthly training projections, and written progress reports.

Direct Support Specialist

Modern Support Services DSP
06.2020 - 12.2022
  • Support home based services such as (SLS) and Independent living skills (ILS)
  • I began with an ISL client with Cerebral Palsy
  • Supporting hinm with daily needs
  • Things such as mail correspondence, phone calls, scheduling appointments, etc
  • I have worked with many disabled kids, men and women across the spectrum of autism
  • MR, Down Syndrome, Schizophhrenia, etc
  • By enhancing quality of life by learning skills needed to become independent and maintain their independence
  • My current client suffers from Schizophrenia amd she has care at all times, 24/7
  • I prepare her meals, dispense her medications, she does need to be toileted, we go shopping, we take walks, we go to the library or we have indoor activities
  • She is very smart
  • Silent, only when she is sleeping
  • She is so funny
  • I have spent the majority of my time with MSS as a DSP on her team.

Customer Service

CAMG, Inc Legal
08.2018 - 05.2020
  • Communicating with customers via phone, email to conduct follow up for legal paperwork for serious medical injuries
  • Inbound/Outbound call center volume averages 80-120 calls daily
  • Respond to client’s questions with empathy and compassion
  • Investigation and follow-up for escalated issues quickly and efficiently
  • Take the client through the contract process
  • Maintain client and potential client data bases
  • Follow up on initial contacts
  • Complete records of telephone interactions

Interactive Office Manager

Big
02.2016 - 07.2018
  • Administrative duties:, Filing, faxing, shipper/receiver, coordinating messenger service, all of the basics
  • Assisted CEO through all company written and verbal communication
  • Responsible for all HR and payroll needs
  • Handles all staffing needs from recruitment of in house staff neeeds to independent contractors
  • Maintained all logs, spreadsheets, and client and employee files
  • Planned and executed all company events such as Holiday parties, picnics, meeting on and off site
  • Main liaison between staff and employer.

Substitute Teacher

Burbank Unified School District
11.2009 - 01.2016
  • Served and guest Teacher for grades K - 12
  • Behavior Consultants and Associates Applied Behavior Therapies

03.2004 - 09.2009
  • Attended and individualized education programs
  • Evaluated and assessed client performance
  • Written reports of individuals performance skill acquisition, and behavior progress
  • Provided behavior management of interfering behaviors
  • Educated parents on Applied Behavior Analysis techniques in schools, residents, and community settings.

Education

B.A. - Psychology

CALIFORNIA STATE UNIVERSITY

Skills

  • Windows,
  • MS Office,
  • Word, Excel,
  • PowerPoint,
  • Outlook, and
  • Microsoft Exchange
  • Behavior Redirection
  • Medication Administration
  • Routine Adjustment
  • Information Updates
  • Emotional Support
  • Mobility Support
  • Ability to Lift
  • Cleaning Products
  • Word Processing
  • Client Support
  • Quality Control Procedures

Certification

  • PCA - Personal Care Aide
  • PCW - Personal Care Worker

Timeline

Direct Support Specialist

Pathpoint DSP
01.2023 - 05.2023

Direct Support Specialist

Modern Support Services DSP
06.2020 - 12.2022

Customer Service

CAMG, Inc Legal
08.2018 - 05.2020

Interactive Office Manager

Big
02.2016 - 07.2018

Substitute Teacher

Burbank Unified School District
11.2009 - 01.2016

03.2004 - 09.2009

B.A. - Psychology

CALIFORNIA STATE UNIVERSITY

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BREE SHEPARD