BREE ZARZYCKI
Team Lead, Operations
Flint,MI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead, Operations
United Wholesale Mortgage
08.2020 - Current
- Supervise about 16-22 people every day.
- Held daily team meetings to inform team members on company news and updates.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for team members by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Title Review and Closing
United Wholesale Mortgage
07.2022 - 07.2023
- Helping to create the brand-new Title Review and Closing team, I would reach out to settlement agents and attorneys to obtain attorney opinion letters in place of traditional lender's title policies
- Improved customer satisfaction rates with thorough communication and coordination among various stakeholders involved in transactions.
- This was a small team with only 5 people and so communication was important
- Gained knowledge of SalesForce in this role.
- Demonstrated attention to detail in identifying potential issues within loan files, ensuring that any corrections were made before submission to avoid costly delays or penalties.
Education
Master of Science - Psychology
Arizona State University
Arizona08.2023
Bachelor of Arts - Psychology
University of Michigan
Michigan05.2022
Skills
- Microsoft Office/Google Suite
- SalesForce and Cisco
- Client Service
- People Management
- SMART goals
- Service Level Agreements
References
Jamie Swearengin - United Wholesale Mortgage - AVP - Phone: (248)-833-4991 x63289 Email: jswearengin@uwm.com
Daniel Lake - University of Michigan - Professor - Phone: (810)-766-6679 Email: danlake@umich.edu
Languages
- English (native)
- Spanish (intermediate)
Certification
- Certified in Positive Mental Health and Psychiatry, University of Sydney, November 2023
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offCompany CultureTimeline
Title Review and Closing
United Wholesale Mortgage
07.2022 - 07.2023
Team Lead, Operations
United Wholesale Mortgage
08.2020 - Current
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
University of Michigan
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