BREEANA CASSEL
Brighton,CO
Summary
Highly motivated team leader with expertise in staff training and issue resolution. Led a team of 21 employees at Qdoba, ensuring exceptional customer service and high satisfaction rates. Reduced onboarding time by 20% through effective training methods. Implemented efficient scheduling strategies, optimizing staffing levels and reducing labor costs by 15%. Maintained inventory levels and managed vendor relationships to ensure consistent food quality. Skilled in coordinating events and improving daily workflow.
Overview
7
7
years of professional experience
Work History
Team leader
Qdoba
03.2021 - 08.2024
- Led a team of 21 employees in delivering exceptional customer service, ensuring high satisfaction rates and repeat business
- Trained new employees in food preparation, customer service standards, and safety protocols, resulting in a 20% reduction in onboarding time
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Implemented efficient scheduling strategies that optimized staffing levels and reduced labor costs by 15% while maintaining high service standards
- Maintained inventory levels, monitored product quality, and managed vendor relationships to ensure consistent food quality and availability.
Cutting table operator
Jo-Ann's
01.2021 - 03.2023
- Demonstrated ability to operate multiple machines simultaneously while meeting tight deadlines
- Expertise in following detailed instructions from supervisor or manager accurately
- Skilled in handling fabric rolls up to 50 pounds safely and efficiently
- Mastered proficiency with computerized systems used for tracking inventory levels and scheduling work orders
- Showed ability to maintain focus throughout long periods of repetitive tasks.
Fabric Cutter
Jo-Ann's
10.2017 - 12.2020
- Proficient in removing excess threads from the edges of cut pieces using thread snippers
- Capable of troubleshooting minor issues with the fabric cutting machines independently
- Well-versed in folding large pieces of fabric into smaller sections for efficient storage
- Proficient in using hand tools such as scissors, shears, rulers, and measuring tape for precise cutting.
Education
High School Diploma -
Temple City High
01.2010
Skills
- Staff Training
- Issue Resolution
- Coordinate Events
- Overseeing Daily Activities
- Daily Workflow Improvement
- Quality Standards
- Team Supervision
- Coaching and Mentoring
- Leading Team Meetings
- Giving Constructive Feedback
- Multitasking
- Time management abilities
Awards
- Jo-Ann's "A cut above" - over 20 Times
- Jo-Ann's "Golden Scissors" - given for having over 20 "A cut aboves"
References
References available upon request
Timeline
Team leader
Qdoba
03.2021 - 08.2024
Cutting table operator
Jo-Ann's
01.2021 - 03.2023
Fabric Cutter
Jo-Ann's
10.2017 - 12.2020
High School Diploma -
Temple City High
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