Breeana Holdcroft
Fort Morgan,CO
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Dairy Queen Grill & Chill. Proven ability to enhance guest satisfaction through effective problem-solving and team leadership. Expertise in cash handling and food safety oversight, ensuring a safe and enjoyable dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Mav Kitchen and Tap House
Fort Morgan, CO
09.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed orders, ensuring menu knowledge and dietary accommodations.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in training new servers on service standards and operational procedures.
- Managed cash and credit transactions with attention to detail for accurate billing.
- Engaged with guests to gather feedback and improve service delivery strategies.
Manager
Dairy Queen Grill & Chill
Fort Morgan, CO
07.2022 - 08.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety protocols and best practices.
- Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Collaborated with corporate on promotional initiatives to boost sales performance and brand visibility.
- Led staff meetings to communicate goals, expectations, and foster a positive work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05.2025
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Team collaboration
Order accuracy
Supply restocking
Relationship management
Allergy awareness
Task prioritization
Bill computation
Food spoilage prevention
Food safety
Shift management
Calm demeanor
Food safety oversight
Team member support
Customer feedback management
Positive and professional
Point of sale (POS) system operations
Dietary restrictions knowledge
Positive guest interactions
Reliable and responsible
Team leadership
Problem-solving
Cool under pressure
Excellent communication
Certification
• ServSafe Certification
• Grill Certification
• Chill Certification
Timeline
Server
The Mav Kitchen and Tap House
09.2025 - Current
Manager
Dairy Queen Grill & Chill
07.2022 - 08.2025
High School Diploma -
Fort Morgan High School