Breeann Weist
Whittier,CA
Summary
Results-driven Customer Service Professional with strong problem-solving and communication skills. Experienced in managing customer relationships and processing orders under pressure while maintaining high satisfaction levels. Skilled in CRM systems and MS Office, with a proven ability to handle high call volumes and multitask effectively.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
TTEC Meteor express lanes
Torrance, California
08.2024 - Current
- Delivered outstanding customer service to resolve complaints promptly, enhancing customer satisfaction.
- Utilized effective communication techniques to resolve customer complaints, improving customer retention.
- Efficiently processed customer orders and returns, ensuring a seamless shopping experience.
- Provided accurate information about promotions and policies.
- Documented customer interactions in the database for future reference.
- Maintained a positive and professional demeanor during high-pressure situations.
cold calls
Lundberg Surveyor
01.2023 - 01.2024
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Coordinated with managers to provide project updates and align on next steps.
- Addressed inquiries and provided accurate answers.
- client support
- Completed day-to-day duties accurately and efficiently.
Makeup Artist
Union local 706 Makeup and hair
01.2014 - 01.2024
- Applied makeup techniques tailored to diverse productions and performances to enhance overall visual impact.
- Maintained makeup kits and tools, ensuring optimal performance and hygiene for high-quality results.
- Addressed client inquiries and concerns, delivering personalized support to foster positive client relationships.
- Managed client order intake
- Met project deadlines
- Department head managing teams of two to ten members
Nanny and personal assistant
Private Family Client
Woodlake, California
06.2011 - 01.2015
- Cultivated nurturing relationships that fostered trust and provided emotional support for children.
- Coordinated educational games and activities that enhanced cognitive development in children.
- Supervised daily activities and ensured safety during playtime and outings.
- Managed light housekeeping duties related to childcare, including laundry and meal preparation, to ensure a clean and safe environment.
Food Service Worker
Target Las Vegas
Las Vegas, Nevada
01.2013 - 01.2014
- Prepared and served food items according to safety and health standards.
- Ensured cleanliness of food preparation and serving areas during shifts to uphold safety standards.
- Operated kitchen equipment while adhering to proper handling procedures for optimal safety.
- Stocked supplies and monitored inventory levels to support efficient food service operations.
- Assisted in training new team members on operational procedures and customer service standards.
Retail Sales Associate
Macy's Makeup counter
01.2012 - 01.2013
- Guided customers in product selection to enhance their shopping experience.
- Assisted customers with finding the right product for their needs.
- Resolved customer inquiries and complaints effectively and professionally.
- Processed transactions accurately using point-of-sale systems.
- Ensured clean and organized sales floor, contributing to an inviting shopping environment.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Utilized problem-solving and interpersonal skills to resolve customer conflicts effectively.
Food Service Worker
Taco Bell
01.2011 - 01.2012
- Delivered meals to customers with friendliness and courtesy, enhancing overall dining experience.
- Guided customers in food selections and promptly addressed inquiries, ensuring satisfaction.
- Ensured cleanliness of food preparation and serving areas, contributing to a safe and hygienic environment.
- Followed all company policies regarding food safety and sanitation practices.
- Operated cash register to process cash, check, and credit card transactions.
Food Service Worker
Stone Fire Grill
11.2010 - 03.2011
- Served meals to customers, enhancing dining experience with friendly and courteous service.
- Collaborated with team members to ensure efficient service during peak hours.
- Set up, restocked, and cleaned dining areas to create inviting atmosphere for customers.
- Maintained stock levels of kitchen supplies to support seamless service, ensuring availability of food, dishes, utensils, and cleaning materials.
- Stocked supplies and monitored inventory levels in the food service area.
Child and Youth Counselor
Boy and girls club
08.2008 - 06.2010
- Counseled individual youth and small groups, addressing needs and concerns to promote emotional and social development.
- Developed personalized treatment plans based on client needs and progress.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Documented actions and incidents for youth program participants, ensuring accurate records to support program evaluation and improvement.
- Participated in team meetings to share insights and improve counseling practices.
Education
Cosomogl License - Moire Makeup
Makeup/Special Affects School
Burbank, CA11-2013
some college -
PIERCE COMMUNITY COLLEGE
Woodland Hills, California12.2012
High School Diploma -
BURBANK HIGH SCHOOL
Burbank, California12.2010
cosmology license - Cosmology
Paul Mitchell The School
Costa Mesa, CASkills
- Multitasking and diligence
- Order processing
- Customer relationship management
- Customer service
- Problem solving
- Adaptability under pressure
- Team collaboration
- MS Office proficiency
- Adobe Photoshop expertise
- Cross-platform proficiency
- Effective communication
- Sign language fluency
- Written and verbal skills
- Punctuality and reliability
- Self-motivation
- Call center procedures
- Professional telephone demeanor
Languages
English
Professional
American Sign Language
Professional
References
References available upon request.
Accomplishments
Best Makeup award at the San Deign Film Festival
Timeline
Customer Service Representative
TTEC Meteor express lanes
08.2024 - Current
cold calls
Lundberg Surveyor
01.2023 - 01.2024
Makeup Artist
Union local 706 Makeup and hair
01.2014 - 01.2024
Food Service Worker
Target Las Vegas
01.2013 - 01.2014
Retail Sales Associate
Macy's Makeup counter
01.2012 - 01.2013
Nanny and personal assistant
Private Family Client
06.2011 - 01.2015
Food Service Worker
Taco Bell
01.2011 - 01.2012
Food Service Worker
Stone Fire Grill
11.2010 - 03.2011
Child and Youth Counselor
Boy and girls club
08.2008 - 06.2010
Cosomogl License - Moire Makeup
Makeup/Special Affects School
some college -
PIERCE COMMUNITY COLLEGE
High School Diploma -
BURBANK HIGH SCHOOL
cosmology license - Cosmology
Paul Mitchell The School