Breezon Martin
Provo
Summary
Results-driven lead cashier skilled in training and mentoring staff to achieve operational excellence. Known for implementing efficient cash handling practices and collaborating with teams to improve the customer experience and streamline processes.
Dependable cashier with a proven track record in customer service and cash handling. Expert at training new employees and resolving customer issues to enhance satisfaction and loyalty.
Adaptable professional with extensive experience in cash operations and customer service. Recognized for strong problem-solving skills and ability to maintain accuracy under pressure, contributing to enhanced store performance.
Overview
2
2
years of professional experience
Work History
Lead Cashier
Deseret Industries
Provo, UT
07.2024 - Current
- Managed daily cash register operations, ensuring accurate transactions and customer service excellence.
- Trained and mentored new cashiers on operational procedures and customer interaction techniques.
- Implemented efficient cash handling practices to minimize discrepancies and enhance accuracy.
- Assisted in inventory management by monitoring stock levels and coordinating restocking efforts.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction rates.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Provided feedback to management on process improvements enhancing store operations and customer experience.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Science -
Spanish Fork High School
Spanish Fork, UT05-2003
Skills
- Training and coaching
- Training and mentoring
- Customer assistance
- Point of sale operation
- Cash handling
- Manager support
- Cashier training
- Workplace safety
- Dependability
- Issue resolution
- Cash drawer reconciliation
- Store policies enforcement
- Team building
- POS system proficiency
- POS system operation
- Staff mentoring
- Accountability
- Hospitality and accommodation
- Credit and cash transactions
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Adaptability and dependability
- Store opening and closing
- Flexible schedule
- Punctual and reliable
- New hire training
- Multitasking and organization
- Money handling
- Customer engagement
- Team management
- Safety rules
- Reliable and responsible
Timeline
Lead Cashier
Deseret Industries
07.2024 - Current
Associate of Science -
Spanish Fork High School