Bre'Iana Parham
Stone Mountain,GA
Summary
Highly organized and meticulous manager with 8+ years of experience in retail and management. Expertise in overseeing operations, optimizing productivity, and providing exceptional customer service. Proven track record of leading teams to achieve sales targets and exceed customer expectations. Strong background in working with children and understanding their unique learning abilities.
Overview
9
9
years of professional experience
Work History
Front End Associate
Walmart
10.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
Human Resources Assistant/Team Leader Manager
Target
01.2016 - 01.2024
- Administered onboarding processes for new employees, including conducting orientation sessions and assisting with training programs
- Conducting recruitments efforts by posting job openings, screening resumes, and coordinating interviews with hiring managers
- Managed employee relations by resolving conflicts, conducting investigations, and providing counseling and support
- Assisted with performance management processes, including conducting evaluations and facilitating goal-setting discussions
- Information, benefits enrollment, and training certifications
Assistant Daycare Teacher
Star Bright Learning Academy
03.2020 - 06.2023
- Help implement the Georgia Pre-K curriculum to prepare our children for success in kindergarten
- Foster relationships with children and provide a safe, inclusive, and positive learning environment
- Assist the lead teacher in preparing lesson plans and instructing children in age-appropriate activities, according to the Georgia Pre-K curriculum
- Welcome families and engage them in conversation about their child's education and development
Applecare Senior Advisor
Apple
12.2016 - 12.2021
- Supported sales initiatives by up-selling AppleCare+ coverage when appropriate during customer interactions
- Consistently exceeded performance metrics set forth by management within areas of efficiency, accuracy, and customer satisfaction ratings
- Leveraged internal resources such as online documentation and peer collaboration to stay current on rapidly evolving technologies
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions
- Managed call flow to respond to technical support needs of customers
Lead Supervisor
Conway
03.2016 - 03.2018
- Overseeing staff schedules, training and evaluating staff, and ensuring that company policies are followed
- Overseeing inventory levels and ensuring that merchandise is displayed properly
- Ensuring that the store is clean and orderly, and that safety and cleanliness standards are met
- Addressing customer inquiries and complaints, and optimizing customer service
- Keeping accurate records and reports of store performance, sales, and customer service
- Monitoring store performance and suggesting strategies for improvement
Education
Bachelor of Science - Sociology
Georgia State University
Atlanta, Ga01.2025
Phlebotomy Technician - Phlebotomy
Career Step
10.2024
High School Diploma -
McNair High School
Atlanta, Ga05.2015
Skills
- Communication Skills
- Customer Service
- Leadership
- Office Administration
- Computer Skills
- Data Entry
- Administrative Support
- Computer Proficiency
Timeline
Front End Associate
Walmart
10.2024 - Current
Assistant Daycare Teacher
Star Bright Learning Academy
03.2020 - 06.2023
Applecare Senior Advisor
Apple
12.2016 - 12.2021
Lead Supervisor
Conway
03.2016 - 03.2018
Human Resources Assistant/Team Leader Manager
Target
01.2016 - 01.2024
Bachelor of Science - Sociology
Georgia State University
Phlebotomy Technician - Phlebotomy
Career Step
High School Diploma -
McNair High School