Breianna Barber
Columbus,Ohio
Summary
Results-oriented and highly skilled professional with a proven track record in customer support. Offering a wealth of experience in enhancing team proficiency and ensuring exceptional service delivery. Demonstrated ability to lead and mentor a diverse team, driving them toward achieving and surpassing performance targets.
Overview
8
8
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
Peak Support
01.2020 - Current
- Entrusted with the development and delivery of robust training programs
- Proficiently conducting virtual sessions, and implementing rigorous evaluation methodologies
- Lead a diverse team of remote professionals, providing guidance, support, and mentorship to ensure optimal performance and productivity
- Meticulous evaluation and analysis of remote team members' performance to uphold established quality benchmarks and exceed client expectations.
PATIENT COORDINATOR
Dr. W. Shane Holmes, Orthodontics
01.2016 - 01.2019
- Coordinated and manage the scheduling of orthodontic appointments, considering the availability of both patients and orthodontic professionals
- Ensured compliance with all privacy and confidentiality regulations, as well as clinic policies and procedures
- Maintain accurate and up-to-date patient records, ensuring that all necessary information is appropriately documented and communicated to the clinical team.
Education
MARSHALL UNIVERSITY
Columbus, Ohio12.2015
Skills
- Training and Development
- Quality Assurance
- Team Leadership
- Empathy
- Problem Solving
- Strategic Planning
- Adaptability
- Computer Literacy
- Project Management Tools
- Strong Communication
Awards
- CORE VALUES AWARD, 2021-03-01
- ELITE CIRCLE AWARD, 2021-06-01
- CUSTOMER SERVICE WEEK AWARD, 2022-05-01
Timeline
CUSTOMER SUPPORT SPECIALIST
Peak Support
01.2020 - Current
PATIENT COORDINATOR
Dr. W. Shane Holmes, Orthodontics
01.2016 - 01.2019
MARSHALL UNIVERSITY
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