Shanita Rhoden
Warner Robins,US
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Teleperformance through expert technical troubleshooting and effective problem-solving. Skilled in customer service support and training development, with significant contributions to team success and operational efficiency. The approach combines keen analytical abilities with a commitment to quality assurance, driving tangible improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Teleperformance
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person taking 50-100 calls daily.
Vendor Specialist
Kohls Distribution Center
03.2019 - 09.2023
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Evaluated staff of 20-25 performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Education
High School Diploma -
Westside High School
Macon, GASkills
- Customer service support
- Live chat/ call support
- Training development
- Problem-solving
- Sales Support
- Quality Assurance
- Payment Processing
- Technical Troubleshooting
Timeline
Customer Support Specialist
Teleperformance
09.2023 - Current
Vendor Specialist
Kohls Distribution Center
03.2019 - 09.2023
High School Diploma -
Westside High School
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