Breiauna Wilson
Virginia Beach
Overview
10
10
years of professional experience
Work History
Talent Acquisition Onboarding Specialist
Sutherland Global Services
Remote
08.2021 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Completed required criminal, credit, or drug tests for new hires.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
Customer Care Representative
Sutherland Global Services
01.2020 - 08.2021
- Take an influx of inbound calls
- Assist customers with billing, technical, and sales related concerns
- Deescalate customers and address issues in a timely and effective manner to ensure they are happy with service
- Assist colleagues with questions regarding inbound calls and service
- Maintain knowledge on plans, pricing, and technology to better assist customers efficiently
- Maintain a fast, fun, and friendly attitude throughout the shift with customers and teammates
Advisor
Hall Body Shop
Virginia Beach, Virginia
01.2019 - 01.2020
- Handles vehicle needing body repairs
- Answers any questions a customer may have concerning the repairs to their vehicle
- Customer service based
- High volume and high stress environment
- Inputs vehicle information into the system
- Acts as buffer between body technicians and customers
Server
The Cheesecake Factory
Virginia Beach, Virginia
01.2016 - 01.2019
- Greeting guests as soon as they sit down
- Taking orders for drinks, appetizers, entree’s
- Handling all guest complaints in a professional manner
- Handling cash, running credit cards and entering in final data
- Upkeep of tables(bread, refills, etc.)
- Use the computer to accurately put orders in and take payments
- Creating a bond with my guests( guests that request me regularly)
- Customer service skills
- Provide amazing, specified guest service with the goal of making each guest feel welcomed
Cashier
Rite Aid Pharmacy
Virginia Beach, VA
01.2015 - 01.2017
- Greeted incoming guests
- Interacted with customers to ensure they find what they are looking for
- Helped the pharmacy ringing out prescriptions
- Answering phones, ringing out customers, sweeping/mopping the store
- Putting away stock on designated truck days
- Collected cash, ran credit cards, issued refunds
- Handled large quantities of money in the cash register making drops consistently to make sure there wasn’t too much cash in the drawer
- Counting the drawer at the end of the night
- Excellent customer service skills
Education
High School Diploma - General Studies
Ocean Lakes High School
Virginia Beach, VA06.2015
Skills
- Software knowledge
- Performance tracking
- Trade policy
- Cross-functional coordination
- Decision-making
- Employee relations
- Training and mentoring
- Employment recordkeeping
- Information protection
- Database maintenance
- Clerical oversight
- Conflict resolution
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Self motivation
- Training and development
Accomplishments
- Honor Roll
- 2012
- 2013
- 2014
- 2015
Hobbies and Interests
- International Student Leadership Institute
- Independent Language Studies
- Recreational sports
- Reading
Timeline
Talent Acquisition Onboarding Specialist
Sutherland Global Services
08.2021 - Current
Customer Care Representative
Sutherland Global Services
01.2020 - 08.2021
Advisor
Hall Body Shop
01.2019 - 01.2020
Server
The Cheesecake Factory
01.2016 - 01.2019
Cashier
Rite Aid Pharmacy
01.2015 - 01.2017
High School Diploma - General Studies
Ocean Lakes High School