Breigha Ebenezer
Houston,TX
Summary
Experienced dispatcher with a well-rounded background in handling high-pressure call center environments. Seeking an opportunity to contribute to a new organization that appreciates dynamic decision-making, leadership, and conflict resolution skills. With 3 years of experience, adept at efficiently coordinating resources and ensuring smooth operations. Ready to bring strong communication and problem-solving abilities to a team-oriented environment that values proactive decision-making and effective conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Parallon/HCA
11.2023 - Current
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Worked with multiple departments to check proper billing information.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Patient Service Representative PRN
CareNow Urgent Care (HCA)
10.2022 - 08.2024
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Compiled and reviewed medical charts
- Reviewed daily care slips for doctors
- Balanced deposits and credit card payments each day
- Explained plans for treatment and payment options
- Facilitated communication between patients and various departments and staff
Dispatcher
Boston Scientific
03.2020 - 10.2022
- Coordinate with production and yard personnel to schedule deliveries, factoring in truck capacity, delivery distances, and unloading times.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generate and manage invoices, delivery tickets, and shipping documents.
Safety Administrative Assistant
Plains All American Pipeline, L.P
06.2018 - 03.2020
- Collaborated with management to develop site-specific emergency response plans, increasing preparedness for potential incidents.
- Supported incident response efforts through timely data collection and reporting, aiding in swift resolution of issues.
- Facilitated open communication channels between employees and management to address safety concerns, fostering a positive work environment.
- Assisted in maintaining OSHA compliance, ensuring timely submission of required documentation.
- Provided administrative support to the Safety Manager, facilitating efficient execution of all safety initiatives.
Server/Hostess
Cheddars Kitchen
09.2018 - 06.2019
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Coordinated waitstaff to balance workload between restaurant sections
- Offered flexible working hours to cover busy shifts during periods of high demand
Server
Olive Garden
04.2016 - 09.2018
- Adhered to state liquor regulations to serve alcohol safely
- Communicated professionally with customers, colleagues and supervisors
- Processed credit card transactions, gift cards and cash payments
- Explained details for new menu items and daily specials
- Reconciled cash tills from dining sales as part of closing duties
Education
Associate of Arts - Liberal Arts And Humanities
Houston Community College
Houston, Texas08.2025
High School Diploma -
Benjamin O Davis High School
Houston, TX06.2017
Skills
- Data entry
- Customer service
- Active listening
- Schedule management
- Updating logs
- Route planning
- Problem-solving
Timeline
Customer Support Specialist
Parallon/HCA
11.2023 - Current
Patient Service Representative PRN
CareNow Urgent Care (HCA)
10.2022 - 08.2024
Dispatcher
Boston Scientific
03.2020 - 10.2022
Server/Hostess
Cheddars Kitchen
09.2018 - 06.2019
Safety Administrative Assistant
Plains All American Pipeline, L.P
06.2018 - 03.2020
Server
Olive Garden
04.2016 - 09.2018
Associate of Arts - Liberal Arts And Humanities
Houston Community College
High School Diploma -
Benjamin O Davis High School
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