Brenaliz Pabon
Elizabeth,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Searching for stability and growth where I can apply my knowledge and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Associate / Sales Associate
Zoha Beauty
Elizabeth, NJ
10.2018 - 09.2023
- Assisted customers with product selection and provided tailored beauty advice.
- Maintained inventory accuracy through regular stock audits and replenishment processes.
- Collaborated with team members to enhance customer service and operational efficiency.
- Trained new associates on company policies, product knowledge, and sales techniques.
- Developed visual merchandising displays to promote seasonal products effectively.
- Resolved customer complaints promptly, ensuring high satisfaction levels and repeat business.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Receptionist
Cambria Truck Center
Edison, NJ
01.2016 - 08.2017
- Managed multi-line phone system, directing calls to appropriate departments to enhance communication efficiency.
- Coordinated scheduling and appointments for service technicians, optimizing workflow and customer satisfaction.
- Executed daily administrative tasks, maintaining organized records and documentation for seamless operations.
- Assisted customers with inquiries, providing accurate information and ensuring a positive experience at the front desk.
- Implemented filing systems that improved document retrieval time and enhanced overall office organization.
- Collaborated with management to streamline office processes, leading to increased operational efficiency across the center.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
CareGiver
Self Employed
Elizabeth, NJ
06.2014 - 09.2015
- Provided compassionate care to clients, assisting with daily living activities and promoting independence.
- Developed and implemented personalized care plans to meet individual health and wellness needs.
- Coordinated transportation and scheduling for medical appointments, ensuring seamless access to healthcare services.
- Collaborated with families to communicate updates on client well-being and address concerns effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Cashier
Auntie Anne’s
Elizabeth, NJ
01.2011 - 12.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Implemented best practices for inventory management to reduce waste.
- Monitored stock levels and coordinated with management for timely replenishment.
- Enhanced customer experience through effective upselling techniques and product knowledge.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ06-2015
Patient Care Technician (PCT) - Nursing
Healthcare Training Institute
Union, NJ2018
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Relationship building
- Conflict resolution
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Verbal and written communication
- Multi-line telephone operation
- Service-oriented mindset
- Information protection
- Direct patient care
- Privacy and confidentiality
- Vital signs monitoring
- Basic nursing care
- Quality of care standards
- Critical thinking
- Compassionate and caring
- Attention to detail
- Documentation
- Decision-making
- Medical Terminology
- Bilingual
- Adaptable
Certification
- CPCT/A - Patient Care Technician/Assistant
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Associate / Sales Associate
Zoha Beauty
10.2018 - 09.2023
Receptionist
Cambria Truck Center
01.2016 - 08.2017
CareGiver
Self Employed
06.2014 - 09.2015
Cashier
Auntie Anne’s
01.2011 - 12.2013
High School Diploma -
Thomas Jefferson Arts Academy
Patient Care Technician (PCT) - Nursing
Healthcare Training Institute