Brenchella Phillips
Houston,TX
Summary
Experienced Remote Monitoring and Compliance Specialist with a background in safety oversight, team supervision, and high-risk case coordination. Proven ability to monitor and assess confined environments remotely using real-time data, ensure regulatory compliance, and execute emergency response protocols. Adept at documentation accuracy, incident reporting, and communication with cross-functional teams to ensure operational continuity and personnel safety. Strong track record in remote operations support, crisis management, and documentation control in high-compliance environments.
Overview
5
5
years of professional experience
Work History
Ground Transportation Supervisor
Metropolis
09.2024 - Current
Case Manager
Amazing Grace Healthcare Services
05.2024 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Maintained secure, time-sensitive documentation in compliance with HIPAA and organizational policies.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager Supervisor Quality Control
Admore Behavioral Therapy
11.2022 - 03.2024
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Supervised remote and onsite staff ensuring adherence to safety and operational protocols
- Led quality control efforts to ensure accurate digital documentation and compliance
- Delivered real-time support to field case managers during high-risk interventions.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
Private Property Manager
Property Owners
01.2023 - 12.2023
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted virtual inspections and safety assessments to preemptively identify hazards.
- Managed lease documentation, incident reports, and compliance with housing safety regulations.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Case Manager
Admore Behavioral Therapy
11.2020 - 11.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Real Estate
Champions School of Real Estate
Houston, TX06.2022
High School Diploma - undefined
New Beginnings Christian Academy
Houston, TX05.2007
Skills
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Documentation And Reporting
Timeline
Ground Transportation Supervisor
Metropolis
09.2024 - Current
Case Manager
Amazing Grace Healthcare Services
05.2024 - 09.2024
Private Property Manager
Property Owners
01.2023 - 12.2023
Case Manager Supervisor Quality Control
Admore Behavioral Therapy
11.2022 - 03.2024
Case Manager
Admore Behavioral Therapy
11.2020 - 11.2022
Real Estate
Champions School of Real Estate
High School Diploma - undefined
New Beginnings Christian Academy