Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Alvarado

Customer Service And Invoice Processing
Royse City,TX

Summary

Currently seeking a full-time position in an environment that provides a greater challenge, room for advancement and the opportunity to contribute to the company's success. Professional with strong background in financial operations, adept at managing invoicing processes with precision. Consistently adaptable to evolving business needs, ensuring accuracy and efficiency in all tasks. Skilled in accounts payable, data entry, and financial software applications.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Client Service

Americor
Irvine, California
03.2023 - Current
  • Communicate program benefits
  • Provide proactive customer service
  • Respond to customer concerns promptly and emphatically
  • Ask relevant questions to understand customer requirements
  • Provide accurate solutions by researching and gathering the necessary information
  • Ensure that established communication procedures, policies, and guidelines are followed

Supervisor/ Customer Service / Account Payable

Driven Solution
Miami, FL
06.2013 - 09.2022
  • Maintaining daily attendance records for a group 10-15 employees (Supervisor)
  • Handle customer inquiries, complaints, billing questions and payment ( Insurance Dept & ERS )
  • Reinstated expired / cancelled policies for policy holder (Sales and Insurance Dept)
  • Handled inbound roadside assistance calls to provide excellent and fast customer service to member (ERS)
  • Implemented measures to ensure customers are assisted as soon as possible (Roadside assistance)
  • Calm angry caller, locate resources for problem resolution and design best-option solutions.( Insurance Dept)
  • Assisted customer with home / car claim (Insurance Dept)
  • Create and update all documents, spreadsheets, databases, and reports (Invoice Processing)
  • Processed payment based on vendors contract Invoice Processing)
  • Accurately analyze, prepare and input accounting data into system
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Investigated inquiries relating to status of accounts.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Facilitated cost savings by identifying duplicate payments and preventing overpayments through diligent invoice reviews.
  • Entered figures using 10-key calculator to compute data quickly.

Supervisor

C&C Market Research
Dallas, TX
04.2007 - 06.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed invoicing and payment processing operations.
  • Maintained detailed records of customer payments and billing adjustments.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.

Education

The Art Institute Of Dallas - Interior Design

The Art Institute Of Dallas
Dallas, TX
08.2010 - 02.2012

High School -

Richardson High School
Richardson, TX
08.2006 - 06.2010

Skills

Work well without supervision

Bilingual English/Spanish with Ability to translate

Excellent customer support services

Strong communication skills

Bookkeeping skills

Ability to handle time pressure calmly

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong attention to detail

Strong organizational skills

Client service management

Timeline

Client Service

Americor
03.2023 - Current

Supervisor/ Customer Service / Account Payable

Driven Solution
06.2013 - 09.2022

The Art Institute Of Dallas - Interior Design

The Art Institute Of Dallas
08.2010 - 02.2012

Supervisor

C&C Market Research
04.2007 - 06.2012

High School -

Richardson High School
08.2006 - 06.2010

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Brenda AlvaradoCustomer Service And Invoice Processing