Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Brenda Arellano

Garland,TX

Summary

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

2
2
years of professional experience

Work History

After School Care Assistant

YMCA Metropolitan Dallas
08.2022 - Current
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Planned and guided age-appropriate tasks like reading, crafts and 4-9.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Monitored children's activities to verify safety and wellbeing.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Receptionist

Fadez & Bladez Barbershop
08.2021 - Current
  • 2+ years of experience supporting office operations and acting as the first point of contact for the customers and clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Received 15+ calls per day
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

High School Diploma -

North Garland High School
Garland, TX
06.2022

Skills

  • Problem-Solving Techniques
  • Behavior Management Techniques
  • Language Skills Development
  • Safety Regulation Compliance
  • Observations and Assessments
  • Parental and Guardian Assistance
  • Student Records
  • Classroom Observation
  • Disciplinary Enforcement
  • Activity Development
  • Academic Instruction
  • Problem-Solving Skills
  • Fine Motor Skills
  • Educational Settings
  • Call Transfers
  • Calendar Management
  • Telephone Skills
  • Reminder Calls
  • Call Answering and Routing
  • Appointment Confirmation
  • Referral Coordination

Languages

Spanish
Native or Bilingual

Timeline

After School Care Assistant

YMCA Metropolitan Dallas
08.2022 - Current

Receptionist

Fadez & Bladez Barbershop
08.2021 - Current

High School Diploma -

North Garland High School

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Brenda Arellano