Brenda Arellano Mendez
Bronx,NY
Summary
Dynamic hospitality professional with a proven track record at Rosa Mexicano, excelling in guest relations management and reservation planning. Adept at optimizing seating arrangements to enhance guest experiences and training staff in service excellence. Recognized for exceptional communication skills and maintaining operational efficiency during peak hours.
Overview
3
3
years of professional experience
Work History
Head Hostess
Rosa Mexicano
03.2023 - Current
- Managed seating arrangements to optimize flow and guest experience.
- Trained and mentored new host staff on best practices and service standards.
- Monitored wait times and adjusted seating plans for efficiency during peak hours.
Cashier
SY Grace Supermarket
04.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
Education
Nursing
Lehman College
The Bronx, NYHigh School Diploma -
Harry S Truman High School
The Bronx, NY06-2022
Skills
- Guest service
- Exceptional communication
- Reservation planning
- Guest relations management
Languages
English
Spanish
Timeline
Head Hostess
Rosa Mexicano
03.2023 - Current
Cashier
SY Grace Supermarket
04.2022 - 09.2022
Nursing
Lehman College
High School Diploma -
Harry S Truman High School
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