Brenda Bailey
Shannon Hills,AR
Summary
Dynamic customer service professional with extensive experience at Market Strategies International Research Center. Expert in data entry and survey analysis, I excel in client communication and feedback reporting. Proven ability to identify trends and enhance project outcomes through active listening and collaboration, ensuring client satisfaction and project success.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Market Strategies International Research Center
North Little Rock, AR
04.2011 - 05.2020
- Responded promptly and professionally to any questions or concerns raised by participants during interviews.
- Assessed the accuracy of survey responses and identified potential issues or problems.
- Provided feedback to clients on the progress of their surveys or polls.
- Recorded data from completed surveys into an electronic database for further analysis.
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
- Identified trends in customer feedback, providing detailed reports to management team.
Administrative Assistant
Riceland Foods Inc.
Little Rock, Ark.
03.1999 - 05.2001
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Service Representative
Federal Savings Bank
Little Rock, Ark
11.1996 - 01.1999
Administrative Assistant
American National Insurance Company
Little Rock, AR
11.1986 - 06.1995
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Education
MBA - Business Management
University of Phoenix Online
Phoenix, AZ11-2010
Bachelor of Science - Business Management
University of Phoenix Online
Phoenix, AZ06-2009
Skills
- Customer service
- Data entry
- Survey analysis
- Client communication
- Feedback reporting
- Database management
- Call management
- Active listening
- Time management
- Document handling
Timeline
Customer Service Representative
Market Strategies International Research Center
04.2011 - 05.2020
Administrative Assistant
Riceland Foods Inc.
03.1999 - 05.2001
Customer Service Representative
Federal Savings Bank
11.1996 - 01.1999
Administrative Assistant
American National Insurance Company
11.1986 - 06.1995
MBA - Business Management
University of Phoenix Online
Bachelor of Science - Business Management
University of Phoenix Online
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