BRENDA BERNAL
Waukegan,US
Summary
With hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Offering 6 years of experience in responding to routine product questions and achieving sales targets.
Overview
11
11
years of professional experience
Work History
Assembler & Manufacturer
Luminex / Diasorin
Northbrook, IL
08.2022 - 07.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
Assembly Associate
Abbott Laboratories
Gurnee, IL
12.2021 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees
- Was in charge of preparing and maintaining production reports as well as personnel records
- Was in charge of quality assurance and customer satisfaction
- Trained a team of ten direct labor employees to perform product assembly and manufacturing
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Was in charge of maintaining product standards and quality-control programs
- Was in charge of the production process and the production schedule.
Rideshare Driver
Lyft
Waukegan, IL
12.2020 - Current
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Transported [Product or Service] to customer locations
- Had an excellent attendance record and was always on time for work
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Delivery Driver
Amazon
Kenosha, WI
01.2021 - 04.2021
- Double-checked over daily deliveries against shipping instructions before delivering to customers
- Interacted with customers to determine their needs and sales opportunities
- Spoke with customers on the phone as well as in person
- Delivered Merchandise in a timely manner
- Choose the best routes in accordance with delivery instructions to meet tight deadlines
- Any suspected mechanical issues were reported as soon as possible
- Carefully loaded items into the delivery vehicle to prevent damage during transport
- Kept track of customer orders
- Completed all required paperwork in legible and neat handwriting
- Followed all company policies and procedures during my shift
- Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift.
Caterer
QDOBA Mexican Eats
Arlington Heights, IL
07.2020 - 02.2021
- Worked with event coordinators and facility management to make sure there were enough and appropriate accommodations
- Provided catering services to customers by filling orders, communicating requests to kitchen staff, and asking about customer satisfaction on a regular basis.
Food and Merchandise Delivery Driver
Doordash
Waukegan, IL
06.2020 - 12.2020
- Double-checked orders before completing deliveries to avoid customer complaints
- Used the company's app to track hours, mileage, and order-related activities in order to keep detailed records
- Entered data into the [Software] system, including payments, account information, and call logs
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Loaded the truck and properly secured the items to prevent damage for deliveries.
Receptionist
Salon Volé
Highland Park, IL
08.2015 - 06.2016
- Scheduled and confirmed appointments and meetings
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office
- Provided administrative support to staff members in a fast-paced environment
- Cleaning and maintaining the salon up to standards
- Provided highly satisfactory customer service.
Loss Prevention Associate
Walmart Supercenter
Wheeling, IL
07.2014 - 07.2015
- Improved training processes for both clients and departments to improve overall functionality
- Worked as part of a team to ensure that customers received the best possible service
- Prevented the loss of merchandise
- Maintained a safe work environment for customers and associates
- Kept policies and procedures for fire extinguishers and emergency exits up to date
- Monitored surveillance cameras to ensure safety and eliminate theft productivity
- Train establishment personnel in loss prevention activities
- Apprehend shoplifters in accordance to guidelines
- Conduct employee background investigations and review reports with operational or human resources managers
- Verify proper functioning of physical security systems, such as close circuit televisions, alarms, sensor tag systems or locks
- Recommend methods to reduce potential financial fraud losses
- Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.
Sales Associate
Walmart Supercenter
Wheeling, IL
07.2013 - 07.2014
- Respond quickly and resourcefully to customer requests or concerns
- Used suggestive selling techniques to increase sales
- Give information to customers about products while providing exceptional customer service
- Organizing the display of merchandise
- Keeping track of incoming and outgoing inventory
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Used upselling techniques and offered product and service consultations.
Education
High School Diploma -
Reuther Central High School
Kenosha, WI01.2012
Skills
- Sales leadership development
- Product sales expertise
- Process improvement
- Relationship development
- Basic administrative knowledge
- Supervision
- Performance improvement
- Shorthand writing
- Business Strategy
- Staff management
- Customer/Client relations
- Security awareness
- Scheduling
- Verbal and written communication
- Customer-oriented
- Safety regulations expert
- Route logs
- Safety and compliance
- Expert in mechanical assembly
- Multi-Task Management
- Supply replenishment
- Quick learner
- Service-oriented
- Nutritional knowledge
- Problem solving
- Organization
- Flexible and adaptable
- Price memorization
- Able to lift 50 pounds
- Materials transport
- Shipping and packaging
- Fluent in Spanish & English
- Logging paperwork
- Machinery Operations
- Assembly and production
- Workplace Safety
- Adaptive Learning
- Machine Operation
- Precision measurement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assembler & Manufacturer
Luminex / Diasorin
08.2022 - 07.2024
Assembly Associate
Abbott Laboratories
12.2021 - Current
Delivery Driver
Amazon
01.2021 - 04.2021
Rideshare Driver
Lyft
12.2020 - Current
Caterer
QDOBA Mexican Eats
07.2020 - 02.2021
Food and Merchandise Delivery Driver
Doordash
06.2020 - 12.2020
Receptionist
Salon Volé
08.2015 - 06.2016
Loss Prevention Associate
Walmart Supercenter
07.2014 - 07.2015
Sales Associate
Walmart Supercenter
07.2013 - 07.2014
High School Diploma -
Reuther Central High School