Brenda Bernal
Houston
Summary
Dedicated Medical Assistant with experience at Eugene Kang M.D., PH.D., excelling in patient scheduling and medical records management. Known for fostering trust through exceptional customer service and effective communication. Bilingual in English and Spanish, I enhance patient flow and optimize appointment processes, ensuring a seamless and positive clinic experience.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Eugene Kang M.D., PH.D.
07.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certificate - Medical Assistant
Texas School of Business
Houston, TX12-2010
High School Diploma -
Channelview High School
Channelview, TX06-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Reliable team player
- Professionalism and ethics
- Appointment setting
- Medical records management
- Administer injections
- Fluent in English & Spanish
- Adaptable
- Payment collection
Languages
Spanish
Timeline
Medical Assistant
Eugene Kang M.D., PH.D.
07.2014 - Current
Certificate - Medical Assistant
Texas School of Business
High School Diploma -
Channelview High School
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