Brenda Bocanegra
South El Monte,CA
Overview
7
7
years of professional experience
Work History
Medical Assistant
MORELIA MEDICAL CLINIC
El Monte, CA
07.2024 - 04.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Assistant Manager
CosmoProf
Arcadia, CA
02.2020 - 07.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Cashier
Target
Pico Rivera, CA
09.2019 - 02.2020
- Operated cash register to process sales transactions.
- Processed returns and exchanges according to company policy.
- Handled customer complaints professionally and efficiently.
Cashier
Wendys Restaurant
El Monte , CA
07.2018 - 08.2019
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-2019
Some College (No Degree) - MEDICAL ASSISTANT
North West College
West Covina, CASkills
- Customer service
- Bilingual communication
- Conflict resolution
- Product knowledge
- Time management
- Team collaboration
- Sales promotion
Timeline
Medical Assistant
MORELIA MEDICAL CLINIC
07.2024 - 04.2025
Assistant Manager
CosmoProf
02.2020 - 07.2024
Cashier
Target
09.2019 - 02.2020
Cashier
Wendys Restaurant
07.2018 - 08.2019
High School Diploma -
Arroyo High School
Some College (No Degree) - MEDICAL ASSISTANT
North West College