Summary
Overview
Work History
Education
Skills
Certifications And Education
Technical Tools And Systems
Timeline
Generic

Brenda Brown

Lewisville

Summary

Resourceful and relationship-driven professional with experience across customer service, operations, and technical support, seeking to transition into a Sales Development Representative role. Known for delivering high-touch client experiences, exceeding performance targets, and collaborating across teams to solve problems efficiently. Experienced with tools including Salesforce, JIRA, and Microsoft Office, with a strong foundation in technical systems and a passion for helping others succeed. A proactive communicator and quick learner energized by challenge, growth, and impact.

Overview

9
9
years of professional experience

Work History

Cocktail Server

Cigar International Inc
The Colony
09.2022 - Current
  • Built relationships with high-end clientele in a luxury environment through tailored service and product recommendations.
  • Consistently surpassed sales goals by pairing cigars and cocktails based on individual preferences.
  • Managed multiple priorities in a fast-paced setting while maintaining top-tier service standards.
  • Collaborated with team members to ensure a seamless and memorable guest experience.

General Manager

Wing Snob Inc
The Colony
10.2022 - 01.2024
  • Managed day-to-day operations, improved workflows, and optimized customer experience, reducing operational costs by 15%.
  • Recruited, trained, and led a 15-person team, decreasing turnover by 20% and driving performance.
  • Launched a loyalty program and implemented customer feedback systems, increasing repeat business by 25%.
  • Cultivated a culture of service excellence through clear communication, accountability, and coaching.

Associate Software Engineer

American Express
Phoenix
08.2016 - 12.2019
  • Developed and supported internal applications; collaborated with analysts and designers to deliver technical enhancements.
  • Participated in sprint planning and agile development cycles to improve delivery speed and team agility.
  • Contributed to cross-functional projects by troubleshooting, documenting, and resolving software issues.

Interim Project Analyst, Enterprise Platforms

American Express
Phoenix
05.2018 - 07.2018
  • Supported VP of Product Development by coordinating cross-functional meetings, managing org charts, and planning Town Halls.
  • Led logistics and outreach for a Pride Network event promoting the AXP Shop Small Campaign.
  • Managed travel expenses and vendor onboarding, supporting a 20+ person team with administrative and communication systems.
  • Helped drive internal efficiency and collaboration across tech and operations.

Education

Information Technology and System Maintenance

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ

Skills

  • Sales & Client Engagement
  • CRM Tools (Salesforce, ServiceNow)
  • Strategic Outreach
  • Cross-Functional Collaboration
  • Communication & Active Listening
  • Adaptability & Resilience
  • Problem Solving
  • Team Leadership
  • Technical Support & Troubleshooting

Certifications And Education

  • Certified Scrum Master (CSM), Scrum Alliance, 03/01/25
  • CompTIA Security+, Expected 09/01/25
  • Coursework in Information Technology and System Maintenance

Technical Tools And Systems

  • Salesforce
  • ServiceNow
  • JIRA
  • Confluence
  • Microsoft Teams
  • Slack
  • Zoom
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

General Manager

Wing Snob Inc
10.2022 - 01.2024

Cocktail Server

Cigar International Inc
09.2022 - Current

Interim Project Analyst, Enterprise Platforms

American Express
05.2018 - 07.2018

Associate Software Engineer

American Express
08.2016 - 12.2019

Information Technology and System Maintenance

Maricopa Community Colleges, Gateway Community College

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