Brenda Brown
Lyon Mountain
Summary
Team-centered Pusher dedicated to helping employees reach full potential through adequate training and guidance. Adept at assigning skill-based tasks and monitoring transportation productivity. Dedicated team leader with proven skills in scheduling and employee relations. Ready to apply talents to an exciting new position.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Transit Management of Clinton County Inc
Plattsburgh, NY
11.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Took over for the General Manager in an emergency situation.
- Managed operations and kept in touch with the county liaison for the public transit system.
- Made decisions based on weather conditions for the service to run or shut down.
- Collected data that was wanted by the customer on the system monthly and daily.
- Created new routes based on need of the customer and the public.
Transportation Dispatcher
Transit Management Of Clinton County Inc
Plattsburgh, NY
08.2018 - Current
- Scheduled and dispatched drivers to locations in Clinton County.
- Worked closely with customers to effectively resolve issues and complaints.
- Maintain daily schedule of drivers to cover all routes for the county.
- Take and schedule all incoming calls for transportation services including but not limited to deviation service and our Dial-a-ride service.
- Manage all employees requests for time off and keep a current and update record of remaining balances.
- Work closely with maintenance manager to keep all buses running effectively and efficiently.
- Keep updated records for all employees for 19-A purposes. Conduct all testing associated with 19-A for all drivers.
- Complete all behind the wheel training for new employees.
- Keep complete and accurate records of all transit passes that the drivers sell on the bus. Keep written schedules for the drivers to give to passengers.
- Keep the client informed of issues with any of the contractors that come to the facility. Keep an accurate record of visitors to the facility.
General Manager
Transit Management of Clinton County
Plattsburgh, NY
10.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Developed and implemented strategic initiatives to enhance service delivery and operational efficiency.
- Managed budget allocations, optimizing resource utilization across departments.
- Led performance evaluations, fostering staff development and accountability within teams.
- Facilitated training programs, enhancing employee skills and knowledge in transit management systems.
- Established partnerships with local agencies to strengthen community engagement and support services.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Transit Bus Driver
Clinton Transit Management
Plattsburgh, NY
07.2015 - 07.2018
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Monitored students and other passengers during transit to encourage safe transport.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Followed schedules precisely to completely daily routes.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
Office Manager
H&r Block
Jacksonville, FL
11.2005 - 05.2012
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
Education
No Degree - Accounting
North Country Community College
Saranac Lake, NYHigh School Diploma -
Northern Adirondack CS
Ellenburg Depot, NY06-1989
Skills
- Client Interactions
- Driver Communications
- Customer Request Management
- Customer Service Standards
- Effective Communication
- Organizational Standards
- Team Work Scheduling
- Operational Efficiency
- Recordkeeping Requirements
- Route Planning and Adjustment
- Professional Relationships
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Customer Relations
- Employee Development
Certification
- 19-A Certified Examiner for Department of Motor Vehicles.
Timeline
General Manager
Transit Management of Clinton County
10.2024 - Current
Operations Supervisor
Transit Management of Clinton County Inc
11.2022 - Current
Transportation Dispatcher
Transit Management Of Clinton County Inc
08.2018 - Current
Transit Bus Driver
Clinton Transit Management
07.2015 - 07.2018
Office Manager
H&r Block
11.2005 - 05.2012
High School Diploma -
Northern Adirondack CS
No Degree - Accounting
North Country Community College