Brenda Calderon
San Jose,CA
Summary
Dynamic culinary professional with extensive experience at Domino's Pizza, excelling in client support and food safety compliance. Proven track record in enhancing operational efficiency and training staff to uphold hygiene standards. Recognized for improving customer satisfaction through effective problem-solving and strategic inventory management.
Overview
16
16
years of professional experience
Work History
Cook / Customer Service Representative
Sandwich Spot
08.2010 - 08.2020
- Prepared high-quality meals using diverse cooking techniques and fresh ingredients.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Collaborated with team members to streamline food preparation and service processes.
- Trained new kitchen staff on food safety protocols and efficient cooking practices.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Customer Service Representative
Dominos's Pizza
06.2004 - 08.2010
- Ensured customer satisfaction by assisting with order placements and addressing inquiries.
- Accurately processed payment transactions while securing cash handling protocols.
- Collaborated with colleagues to efficiently meet service demands during peak hours.
- Promptly resolved customer complaints, enhancing overall experience through effective solutions.
- Consistently upheld health and safety standards by maintaining clean and organized workstations.
- Trained new employees on operational procedures and effective customer service techniques.
- Monitored food preparation processes to uphold quality standards, contributing to positive feedback.
- Effectively managed high-pressure situations, resolving disputes while demonstrating professionalism.
Store Manager
Domino's Pizza
08.2005 - 06.2010
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed staff scheduling and training to optimize team performance and service efficiency.
- Implemented inventory control procedures to reduce waste and enhance cost management.
- Analyzed sales data to identify trends, driving strategic decisions for promotional initiatives.
- Coordinated with suppliers, securing timely deliveries and maintaining optimal stock levels.
- Led team meetings focused on performance improvement and operational excellence strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Bachelor of Arts - Art Education
San Jose State
San Jose, CA05.2010
Skills
- Client support
- Culinary skills
- Organizational efficiency
- Task prioritization
- Food safety compliance
- Hygiene standards
Languages
Spanish
Native or Bilingual
Timeline
Cook / Customer Service Representative
Sandwich Spot
08.2010 - 08.2020
Store Manager
Domino's Pizza
08.2005 - 06.2010
Customer Service Representative
Dominos's Pizza
06.2004 - 08.2010
Bachelor of Arts - Art Education
San Jose State
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