Jesus A. Escarcega
Chino Hills,CA
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
17
17
years of professional experience
Work History
Client Service Representative
Brio Clinical
Ontario, California
01.2020 - 05.2025
- Provided customer service support to clients in a timely and efficient manner.
- Managed client accounts by providing accurate data entry services.
- Participated in training sessions and workshops related to customer service best practices.
- Verified accuracy of data entered into company systems.
- Performed administrative tasks such as filing documents and responding to emails.
- Researched solutions using available resources including internal databases and external sources.
- Maintained customer records in the database system.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Makeup Artist
Self-employeed
Chino Hills, CA
01.2008 - 12.2019
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Performed makeovers for fashion shows and special events.
- Consulted with clients about desired look or color palette prior to application process.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Created updos for special occasions like weddings or proms.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Clipped and sheared hair into diverse cuts and fades for customers.
Education
High School Diploma -
Gardena High School
Gardena, CA06-2005
Skills
- Customer service
- Data entry
- Client account management
- Database management
- Solution research
- Email correspondence
Timeline
Client Service Representative
Brio Clinical
01.2020 - 05.2025
Makeup Artist
Self-employeed
01.2008 - 12.2019
High School Diploma -
Gardena High School