Brenda Cenatiempo-Cetina
Lawndale,Ca
Summary
Dynamic professional with extensive experience in operations and management, notably as Vice President of Operations at North Torrance Girls Softball League. Expert in accounts receivable processing and customer support, driving efficient business administration and fostering strong relationships. Proven ability to enhance organizational performance through effective problem resolution and innovative solutions.
Overview
19
19
years of professional experience
Work History
Self Employed Owner & Designer
Queen Bee Designs
Lawndale, Ca
01.2009 - Current
- Managed all aspects independently.
- Creates and develops merchandise for sale on multiple platforms.
- Managed sales activities.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Vice President of Operations
North Torrance Girls Softball League
Torrance, Ca
01.2014 - 01.2019
- Managed treasury functions, prepared detailed reports, and handled key business relationships.
- Performed comprehensive treasury duties, including money handling.
- Entered and maintained accurate data for operational purposes.
- Provided exceptional customer service.
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
- Facilitated communication between different teams within the organization through regular meetings.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
Office Manager & Coordinator
HomeLife Partners Inc.
Torrance, Ca
01.2006 - 01.2008
- Oversaw executive support for everyday operations of CEO and partners.
- Managed front-end operations and executed general office duties.
- Oversaw scheduling for 55 staff members while ensuring customer support was delivered at all times.
- Handled Accounts Payable responsibilities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Developed and implemented office policies and procedures.
- Implemented quality control measures to uphold company standards.
Education
Graduate w. Honors - Business Administration
Computer Education Institute
01.2003
Skills
- Office Software Proficiency
- Proficient Typing Ability
- Customer Support Expertise
- Payment Management
- Accounts Receivable Processing
- Payroll Administration
- Employee Relations Proficiency
- Record Management
- Data Preservation Techniques
- Basic Accounting Principles
- Up-to-Date Technology Operations
- Office Equipment Management
- Digital Content Management
- Effective Problem Resolution
- Public relations
- Business administration
- Small business operations
- Verbal and written communication
- Relationship building
Qualification Summary
Administrative Support professional with 17 years of experience working in fast paced and varying environments demanding strong, organized, technical, and interpersonal skills. 6 years of additional experience in the Non-Profit Sector with pro-bono experience provided to local businesses. Trustworthy, ethical, discreet: committed to superior customer service and business practices. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects and able to multitask effectively., Word Processing & Typing 88 wpm, Customer Service and Relations, Accounts Payable & Receivable, Payroll, Human Resources, Filing & Data Archiving, General Accounting, Modern Computer & Office Equipment Operations, Microsoft Office (Word, Excel, Processing, PowerPoint), Social Media Management, Problem Solving
References
References available upon request.
Timeline
Vice President of Operations
North Torrance Girls Softball League
01.2014 - 01.2019
Self Employed Owner & Designer
Queen Bee Designs
01.2009 - Current
Office Manager & Coordinator
HomeLife Partners Inc.
01.2006 - 01.2008
Graduate w. Honors - Business Administration
Computer Education Institute
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